跨境电商客服如那里置包裹海关扣关
海关扣关，，，，，，即生意订单的货物由于不切合通关要求而被入口目的地海关扣留，，，，，，客户未收到货物。。。。。这种情形一旦泛起，，，，，，无论是客户的缘故原由，，，，，，照旧物流商和卖家的缘故原由，，，，，，都会影响到卖家的利益，，，，，，以是一定要降低此类危害。。。。。�；；；；跷锉蝗肟谀康牡睾９乜哿羰保�，，，，，常见物流状态有“Handed over to Customs”(移交海关)等。。。。。
寄出的货物一旦被海关扣关，，，，，，客服职员应连忙和客户联系，，，，，，只管说服客户协助清关。。。。。若是清关费低，，，，，，可以先和客户协商清关费双方平摊。。。。。若是客户不肯意，，，，，，看包裹能否退回。。。。。若是是 EMS 之类的，，，，，，包裹可以免费寄回，，，，，，客服职员可以与客户相一律包裹寄回后再重新给他发货;若包裹不可寄回，，，，，，清关费又很高，，，，，，这种情形下可能需要卖家放弃包裹。。。。。这是由于若是拖着不处置惩罚货物，，，，，，一旦客户没收到货，，，，，，提倡争议对卖家是很是倒运的。。。。。详细与客户相同的邮件，，，，，，可以参考下列范文。。。。。
范文逐一包裹扣关，，，，，，联系客户
Dear friend,
We are sorry to inform you that your item is held by Customs and need your help to do the clearance.Could you please kindly contact your local post office/DHL for details?
Best regards!
范文逐一包裹扣关，，，，，，宴客户支付关税清关
Dear friend.
I'd like to tell you that our price is CFR price.
It's without customs fee.
We are sorry that the Tax need to be paid at your end, because we make a clear note in our description.
I'm afraid it's your obligation to clear the customs by yourself.
We can offer you the commercial invoice to clear the customs.
Hope what we've done can make you satisfied.
Best regards!
范文逐一客户不清关造成的纠纷
Dear XXX,
Thanks for your purchasing in our shop and we are sorry to tell you that the parcel was kept at the custom.
Status: (包裹状态)
According to the rule of Alixpress, buyer have the duty to clear the custom and get the parcel.
We also hope you can clear the custom as soon as possible and get the favor.
Please feel free to contact us if there's anything we can be of help.
Best regards!
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