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Data breach notification

If the GDPR applies to you and you experience a data breach, then you might be required to notify affected users or specific regulatory bodies.

In particular, the GDPR requires notice where a data breach is likely to cause a high risk of adversely affecting individuals¡¯ rights and freedoms.

This is likely to be the case if the breached information:

  • Includes payment details.

  • Could be used to reveal embarrassing or personal information.

  • Could be used to access an individual¡¯s accounts or services.

Where applicable, you're required to provide notice as quickly as 72 hours after you become aware of the breach.

Think about the following questions:

  • Have you spoken with a lawyer to determine what information you collect and process might require you to provide notice if you experience a data breach?

  • Do you have a data breach response plan for your business so you are prepared for such an incident?

  • Includes payment details.

  • Could be used to reveal embarrassing or personal information.

  • Could be used to access an individual¡¯s accounts or services.

The GDPR imposes requirements on any company that uses third-party vendors and service providers to process the personal data of its users.

Shopify uses a number of subprocessors to process your customers¡¯ data. For more information about Shopify's subprocessors, see Shopify's subprocessors.

Think about the following question:

  • Have you reviewed the privacy practices of the vendors and service providers that you use, including Shopify, to make sure that you are comfortable with how they protect your customers¡¯ personal data?

Third-party apps

The GDPR requires that you take a number of affirmative steps relating to your and your third-party service providers¡¯ collection and use of personal data. This includes Shopify, but also any third-party apps that you might use in connection with your Shopify store.

Shopify has taken action to make it easier for you to understand what personal data the apps you install have access to.

Steps:

  1. From your Shopify admin, click Apps.

  2. Click View details on the app you want to review permissions for.

You can also review app permissions before you install an app on the install screen in the app store.

Additionally, there is a section of the app store for each app to link to a privacy policy that explains in more detail exactly what data app developers are collecting and how they are using it.

While Shopify wants to make it as easy as possible for you to assess the data practices of the apps you choose to install, it is up to you to ensure that you are using third-party apps in a way that complies with the GDPR.

Think about the following question:

  • Based on your location, your customers' locations, your app developers' locations, and your implementation of each app, are you using third-party apps in a way that complies with the GDPR? Consult with a lawyer if you have questions about whether a particular app¡¯s data practices may require additional consideration or work on your part to ensure compliance with the GDPR.

International data transfers

The GDPR prohibits exporting the personal data of Europeans outside of Europe unless that information will be adequately protected.

Shopify protects personal data according to the requirements of the GDPR as it is transferred to and processed in the United States and Canada.

Shopify has set up its data flows to take care of these requirements for merchants. As described in Shopify's Privacy Policy, all European personal data is initially received from merchants and processed in Ireland by Shopify's Irish affiliate Shopify International Ltd. Shopify then transfers that data onward in compliance with the GDPR.

For more information about how personal data from the European Economic Area (EEA) and United Kingdom is received and processed by Shopify according to GDPR standards and information security best practices, see Shopify¡¯s GDPR whitepaper (in English).

Think about the following question:

Have you ensured that other parties you transfer data to will transfer that data across international borders in a way that complies with the GDPR? You can do this by looking at the privacy policies of your third-party apps, channels, payment gateways, or other vendors, and seeing if they explain how they protect European data.

Download Shopify's GDPR whitepaper

For more information about how Shopify complies with the GDPR, and to make sure that you will be in a position to comply in relation to your use of Shopify, download Shopify's GDPR whitepaper document (in English).

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