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Protect your account against phishing

The term phishing describes identity theft scams involving phony websites and emails or other messages. The goal of a phishing attack is to gain access to your account and sensitive information. An attacker can create their own website that mimics a reputable one or send you a message that seems to come from a trusted source. Phishing messages can come from a fake account or an account that has been hacked.

Note

If you believe you have shared personal information through a suspicious channel and your information and identity is at risk, then follow government guides.

A phishing message might ask you to complete the following tasks:

  • Visit a link.

  • Download a file.

  • Open an attachment.

Malware ¡ª malicious software such as worms, trojans, bots, and viruses ¡ª can infect your computer or mobile device if you take any of these actions. After your device is infected, an intruder can gain access to your personal information.

Phishing scams can also include direct requests for personal information, such as your bank account credentials.

Phishing scams might ask you to provide the following personal information:

  • By email or another messaging system.

  • Through a form.

  • At a fraudulent phone number.

  • At a phony physical address.

Even a request for you to enter your email address and reset your password can be dangerous.

Note

Forward any phishing messages that you receive to Shopify's safety inbox at safety@shopify.com. By building a record of attacks directed at merchants, Shopify can work to better protect you and your information.

Know the warning signs

You can protect yourself against phishing by understanding the warning signs. Read messages carefully no matter who they appear to come from and scrutinize websites no matter how familiar they seem.

Overly general language

Although phishing can be well researched and tailored to you and your business, general language is a hallmark of phishing scams. Be wary of messages that seem to come from an organization you trust but that open with vague statements such as Dear account holder.

Likewise, if a message promises an important business or financial opportunity but doesn't include enough detail for you to confirm that the sender knows you, then it might be a scam:

I am Frederick, a banker. Pls contact me asap regarding a possible late relative's inheritance. Can't share much via sms. Email me at the address below.

Business messages from personal accounts

Sophisticated attackers can gather enough information from your online presence to create a message that could plausibly come from a real contact:

Wholesale Pricing Update

Hi Georgia, I just wanted to update you. Here is a spreadsheet of our current wholesale prices: fabric-prices-2016-oct.xls

I hope you were satisfied with the last batch of shirts! Please let me know if you have any questions or concerns.

--

Julia Chan

Account Manager

Example Fabrics

To send an attack, they can hack into your contact's business account or create a phony personal account. For example, if the username for your contact Julia's personal email is juliachan3857, then an attacker might send an email from an account with the username juliachan9665. This form of attack depends on two factors:

  • People send emails from the wrong account by mistake.

  • Even if you know Julia's personal email address, then you might not look too closely.

Misspellings, poor grammar, and style variations

Criminals don't take content style guides as seriously as professional web content writers. As well as typos and grammar errors, variations in the following categories within a single page can show that a website is fraudulent:

  • spelling.

  • capitalization.

  • numbers.

  • punctuation.

  • formatting.

Alarmist or overexcited tone

Watch for time-sensitive requests that try to scare you into acting without thinking. For example, Shopify won't send you a message saying:

We've had a catastrophic server failure. Respond with your username and password in the next 24 hours or you'll lose access to your store permanently.

Similarly, watch for messages making offers that seem too good to be true, such as a 90% discount from a travel company available only if you act now.

URLs that don¡¯t look right

Phishing attempts can include URLs that appear legitimate if you don't look too closely. Many phishing attempts use URLs that have been deliberately chosen to resemble a URL that you're already familiar with. As shown in the table below, if you normally buy swimming attire from Example Apparel at the legitimate URL and you receive an email with a link to the fake URL, then you can tell that it's a phishing attempt.

The real URL directs you to a site at the domain example-apparel.com, which is owned by Example Apparel, and the phony URL directs you to a malicious site at the domain com-aquatic.net, which is likely owned by criminals.

Legitimate URLPhony URL
example-apparel.com/aquatic/swimmiesexample-apparel.com-aquatic.net/swimmies

Raise concerns using another mode of communication

Speak to the supposed sender of a suspicious message in person or over the phone and resolve concerns about a webpage by talking to someone at the organization.

If you contact the sender by phone, then use a number you have on file or that appears on multiple reputable online sources. For example, if you receive a suspicious request for information from your tax agency by email, then call the agency at the number on last year's tax return. Don't call a number that appears on a suspicious website or email.

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