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2021/11/23

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Troubleshooting the Transporter app

The Transporter app can encounter errors when it processes your records and imports them as objects.

How the import process works

When you're troubleshooting the Transporter app, it can be useful to understand how the app uploads and imports your data and the common errors that can occur during these processes, and why some common errors can occur. The status of your imports can be found in your Shopify admin by going to Apps > Transporter.

When importing objects into your Shopify store, the Transporter app performs the following actions:

  1. Uploads the file to a secure, Shopify-hosted staging location. To learn how Shopify protects the information that you upload, refer to Shopify's privacy policy.

  2. Checks the file for structural and content format errors. If the Transporter app finds any errors, then your import fails and its status changes to Failed.

  3. Imports the objects. The time an import takes to complete depends on the number of objects to be processed (on average the processing rate is 40 objects/second). When the import finishes, its status changes to Completed. If there were records that the Transporter app couldn¡¯t import, then an Export errors link appears in the table.

At any time, you can stop the import of further objects by clicking Stop import. Objects that were imported before you stopped the import will stay in your Shopify store. When you stop an import, its status changes to Stopped.

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