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Advanced Logistics Refund Assurance FAQ (applicable to eligible Advanced Logistics Program orders)

To help mitigate the impact of refunds on Advanced Logistics Program orders, particularly if refunds are a result of issues or delays caused by the Advanced Logistics Program itself, WishPost launches Advanced Logistics Refund Assurance. 

Advanced Logistics Refund Assurance aims to protect merchants against refunds that are outside of merchants¡¯ control and encourage merchants to deliver their Advanced Logistics Program orders as early as possible. Specifically, it may issue a certain amount of logistics refunds to you based on a certain percentage by evaluating a few factors related to your Advanced Logistics Program orders. Please note that Advanced Logistics Refund Assurance is not applicable for logistics refunds or delays due to law and regulation adjustments, force majeure, natural disasters, and social anomalies.

 

Currently, the program is in beta mode, only available to all Advanced Logistics Program orders bound for Great Britain, Korea, and Italy. We may expand to support more destination countries as the Advanced Logistics Refund Assurance program grows, and will promptly notify merchants of any updates.

This article walks participating merchants through some commonly asked questions.

1. How does Advanced Logistics Refund Assurance work?

Advanced Logistics Refund Assurance will calculate and issue a certain amount of logistics refunds to you, if the following requirements are met:

• The corresponding WishPost shipping orders are created after August 9, 2021 10:00AM Beijing Time.

•  One of the following delivery timeline requirements are met:

a. Corresponding Advanced Logistics Program orders are delivered and scanned into the correct  Advanced Logistics Program warehouse or HUB transit warehouse (for merchants leveraging the HUB Program) within 72 hours (i.e., 3 calendar days) of the time the orders are released to merchants. 

b. Corresponding Advanced Logistics Program orders are picked up by Wish-supported pick-up carriers (Yanwen, Wise, or STO Express for merchants leveraging the HUB Program) within 48 hours (i.e., 2 calendar days) of the time the orders are released to merchants. 

As long as you meet one of the above delivery timeline requirements, the corresponding WishPost shipping orders will be marked with a ¡°This shipping order is eligible for the Logistics Refund Assurance¡± flag. To view your eligible shipping orders, please navigate to the Order details > ¡°Search Orders¡± page in WishPost.

• Your Advanced Logistics Program orders are refunded with requests ¡°Shipping taking too long¡±, ¡°Item did not arrive¡±, or ¡°Item marked delivered but user did not receive it¡± within the 4 months after the corresponding shipping orders created in WishPost.

• You create 10 or more WishPost shipping orders for your Advanced Logistics Program orders bound for one destination country in one month.

Please note that re-released Advanced Logistics Program orders can still be eligible for Advanced Logistics Refund Assurance, if the Advanced Logistics Program order is re-released due to merchants cancelling the tracking (i.e., the re-released order is shown with a ¡°Tracking Number Cancelled¡± flag on the Merchant Dashboard Orders > Unfulfilled Orders page) and the requirements mentioned above are met according to the re-released date of the order.

On a monthly basis starting December 2021, Advanced Logistics Refund Assurance will calculate and issue a certain amount of logistics refunds to merchants¡¯ WishPost accounts based on a certain percentage by evaluating a few factors, including but not limited to the following:

• The number of Advanced Logistics Program orders bound for one country that merchants have in one month;

• The shipping fee merchants paid for all eligible refunded Advanced Logistics Program orders bound for one country.

2. If I¡¯m interested in participating in Advanced Logistics Refund Assurance, how do I enroll?

Advanced Logistics Refund Assurance is available to all WishPost merchants who automatically gain access to this program at no additional cost.  

3. How can I have more Advanced Logistics Program orders protected by Advanced Logistics Refund Assurance?

As illustrated above, the earlier you deliver your Advanced Logistics Program orders and the more Advanced Logistics Program orders you have, the more Advanced Logistics Program orders might be protected by the Advanced Logistics Refund Assurance.

As such, we strongly encourage you to encourage merchants to deliver your Advanced Logistics Program orders as early as possible in order to take advantage of Advanced Logistics Refund Assurance.

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