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5.16Wish ¿ÉÖØÐÂÉϼÜÓû§Î´Ìá»õµÄ Wish Pickup ¶©µ¥²úÆ·
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ÈôÊÇ Wish ÖØÐÂÉϼܸòúÆ·£¬£¬£¬£¬£¬£¬ÔòÉÌ»§Ã÷È·²¢Ô޳ɣ¬£¬£¬£¬£¬£¬¹ØÓÚÈκÎÖØÐÂÉϼܵIJúÆ·£º(a) Wish ½«²»»áÇÒ²»¿É±»ÊÓΪ»ñµÃ¸Ã²úÆ·µÄÕýµ±ËùÓÐȨ£¬£¬£¬£¬£¬£¬(b) Èô Wish Ö®ºóÊÛ³ö¸Ã²úÆ·£¬£¬£¬£¬£¬£¬ÉÌ»§³ýÁ˱¾Ó¦ÊÕµ½ºÍÒѾÊÕµ½µÄ¶©µ¥¸¶¿îÍ⣬£¬£¬£¬£¬£¬½«²»»áÔÙÊÕµ½¸Ã²úÆ·µÄÈκοî×Ó£¬£¬£¬£¬£¬£¬²¢ÇÒ (c) Wish ¿ÉÒÔȫȨ×ÔÐÐ×ÃÇé¾öÒéʹÓøòúƷ֮ǰʹÓõÄÏàͬµÄ²úÆ·ÏêÇéÒ³¡¢ÉÌ»§±êʶºÍÉÌ»§Ö®Ç°Ê¹ÓõÄÈÎºÎÆäËûÐÅÏ¢¡£¡£¡£¡£¡£¡£¡£
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5.10Orders flagged as ¡°Advanced Logistics Program Order¡± must be fulfilled with required WishPost logistics channels
Eligible orders tagged as ¡°Advanced Logistics Program Order¡± must be fulfilled with one of the following WishPost logistics channels based on whether the order is subject to the Confirmed Delivery Policy (Merchant Policy 5.4):
A-Super ECONOMY (otype: 5001-1)
A-Super STANDARD (otype: 5002-1)
If affected orders are not fulfilled with the two required logistics channels, merchants may be subject to penalties.
5.11Orders not delivered to the Advanced Logistics Program warehouse within 168 hours of order released time will incur additional charges
If an order is not delivered to the Advanced Logistics Program warehouse within 168 hours of the time the ¡°Advanced Logistics Program Order¡± is released to merchants, merchants will be charged 100% of the shipping fees based on pricing schedule, plus an additional 50% of the original shipping fees.
Merchants are allowed to dispute this additional 50% fee via the EPC Dispute Tool within their WishPost account.
5.12Sensitive or special products within the Advanced Logistics Program must be correctly declared
Merchants must correctly identify and declare sensitive or special products in WishPost before shipping them to the Advanced Logistics Program warehouse. Merchants must deliver general and sensitive/special products to the Advanced Logistics Program warehouse in separate packages.
If merchants do not declare sensitive or special product type in WishPost, but deliver such a product to an Advanced Logistics Program warehouse, merchants will be charged an additional CN?1.00 per package of Sensitive Product HandlingFee.
5.13Merchants must deliver orders to the correct Advanced Logistics Program warehouse
Merchants must deliver orders to the correct Advanced Logistics Program warehouse indicated in shipping address on Merchant Dashboard and WishPost. Sending orders to an incorrect warehouse address will result in an additional charge of CN?5.00 per package.
5.14Orders flagged as ¡°Pay Customer VAT ¡°PC-VAT¡± required¡± must be fulfilled with one of the acceptable shipping carriers or WishPost logistics channels
Eligible orders flagged as ¡°Pay Customer VAT ¡°PC-VAT¡± required¡± must be fulfilled with one of the acceptable shipping carriers or WishPost logistics channels that offer support to pay Value Added Tax (VAT) on behalf of customers, and the customers remain the importers of record.
If affected orders are not fulfilled with an acceptable shipping carrier or WishPost logistics channel, merchants may be subject to penalties.
Learn more about a list of acceptable shipping carriers or WishPost logistics channels for ¡°Pay Customer VAT ¡°PC-VAT¡± required¡± orders
5.15Requirements for fulfilling and delivering less-than-truckload orders
If your large parcel products require LTL (less-than-truck-load) transportation using freight shipping, the following policies apply. Failing to abide by these policies may prevent orders from being eligible for payment and may result in the merchant incurring certain penalties:
Merchants are encouraged to ship an LTL order within 5 calendar days after receipt of such order, and have up to 14 days after such order¡¯s release to mark the LTL order as shipped. An LTL order not marked as shipped within 14 calendar days will be considered a late fulfillment and will be auto-refunded. Repeated late fulfillments may result in certain penalties as communicated by Wish to merchants.
Merchants must select carriers that ensure the timely delivery of LTL orders, and Wish will assist with communicating to customers the delivery service types offered by the merchants.
Merchants must provide the delivery service level specified to the customer at the time of purchase. Below are the delivery service levels and their definitions:
Curbside delivery: carriers will bring the parcel onto the sidewalk at the customer¡¯s address.
Delivery inside the nearest entrance: carriers will bring the parcel inside the nearest ground level entrance.
Delivery to the room of choice: carriers will bring the parcel to the room of the customer¡¯s choice.
Whiteglove delivery: carriers will bring the parcel to the room of the customer¡¯s choice, remove the outer package, and set up the product based on the customer¡¯s needs.
If an LTL order is not confirmed fulfilled by the carrier tracking, the order may be ineligible for payment, and the merchant may be subject to certain penalties as communicated by Wish to the merchant. Merchants may dispute such penalty by providing evidence that the LTL order was fulfilled.
Merchants must provide Wish with confirmation of an LTL order¡¯s delivery if an LTL order is not confirmed fulfilled by carrier tracking within 2 days after the merchant marks the LTL order as shipped. Such confirmation of an LTL order¡¯s delivery must be in the form of a delivery receipt or a carrier tracking link that indicates the delivery of the order.
5.16Products of Wish Pickup orders that are not retrieved by customers may be relisted by Wish
Certain Wish fulfillment programs* may facilitate fulfillment for orders made by customers as part of the Wish Local program, including (but not limited to) Wish Pickup orders.
Should a customer place an order subject to Wish Pickup, but fail to retrieve the order from the Wish Local Retailer location within 15 calendar days of the order being checked in by the Wish Local Retailer, the merchant understands and agrees that Wish may relist the corresponding product of the Wish Pickup order on the Wish platform. The merchant may still be eligible for payment for the order if the requirements outlined in Merchant Policy 9.2.2 - Order Payment Eligibility are met.
Should Wish relist the product, the merchant understands and agrees that, for any relisted product: (a) Wish shall not, and in no way be deemed to, take legal title to such product, (b) should Wish then complete a subsequent sale of such product, the merchant will not receive payment beyond any payment that the merchant had been eligible to receive and already received for such order, and (c) Wish may, at its discretion, use the same product listing, merchant identification, and any other information previously used by the merchant for such product.
* The following Wish fulfillment program is currently subject to this policy:
Advanced Logistics Program
* This amount may be calculated in the merchant¡¯s local currency and/or be subject to Merchant Policy 11.
View archived Fulfillment policies
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