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Inbound Performance report

The Inbound Performance report gives you detailed, shipment-level information about issues we encountered with your FBA shipments at the fulfillment center.

Follow the steps below to see your report.

  1. On the Seller Central home page, go to the Reports tab and select Fulfillmentfrom the drop-down

  2. On the Amazon Fulfillment Reportspage, on the left under Inventory, click Show more > Inbound Performance


When there are problems receiving your products at the fulfillment center, we typically send you an email and we flag the problem in your Shipping Queue. You can also review problems in the Inbound Performance report.

You can use this information to see which items in your shipments have had problems. We may also provide coaching instructions to help you avoid issues in the future.

Important: You may be required to pay an Unplanned Service fee for problems related to Packaging and prep requirements and Shipping and routing requirements. For more information on service fees and problem types, see Unplanned services.


Below is an overview of information that may be reported regarding receiving problems at Amazon fulfillment centers.

Online HeaderDownload headerDescription
Dateissue-reported-dateDate the shipment problem was reported.
Shipment Creation Dateshipment-creation-dateThe date you created the shipment.
FBA Shipment IDfba-shipment-idShipment ID in which the problem was identified.
FBA Box IDfba-carton-idBox ID in which the problem was identified
FCfulfillment-center-idThe fulfillment center where the problem is identified
Problem levelproblem-levelThe level of problem. One of the following:
  • Units

  • Shipment

Problem Typeproblem-typeThe type of problem identified, for example:
  • Barcode cannot be scanned

  • Item label missing

ProblemQuantityproblem-quantityNumber of units to which the problem applies
Expected Quantityexpected-quantityThe number of units we expected to receive at the fulfillment center.
Received Quantityreceived-quantityThe number of units we received at the fulfillment center.
Performance Measurement Unitperformance-measurement-unitThe unit of measurement for the particular problem type.

For example, whether the problem occurred at the unit, box, or shipment level

Merchant SKUskuStock keeping units (SKUs) are unique blocks of letters or numbers that identify your products.

You, as the seller, assign SKUs.

FNSKUfnskuUnique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfillment center.
ASINasinAmazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. Amazon assigns ASINs.

ASINs appear on the product detail page.


product-nameThe title of your product
Alert statusalert-statusIndicates whether the problem has been acknowledged.
Coaching Levelcoaching-levelThe coaching level for a particular problem group. One of the following:
  • Standard

  • Elevated

  • Critical

Fee Typefee-typeOne of the following:
  • Unplanned Service fee

  • Unplanned Service fee (preview)

  • Exempt

  • Refund

Fee Totalfee-totalThe total Unplanned Service fees charged


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