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Carrier Adjustments for Shipping Services

When you purchase shipping services, the carrier charges are based on the information you provide for the package. Carriers subsequently send Amazon reports with details of the services they have provided to you. If a charge from a carrier is different from the original charge for the shipping services you purchased, a carrier adjustment may be applied to your seller account.

Carrier adjustments can be charges or credits, and they appear in the payments reports in your seller account, though not necessarily in the same settlement period as the original purchase.

To see carrier adjustment details, in Transaction View filter by "Shipping services purchased through Amazon" and then search for "Adjustment" in the Product Details column.

Here are some possible reasons for carrier adjustments:

  • Weight discrepancy: The carrier determined that the weight originally entered for a package was inaccurate. (Weigh packages with all packing materials included.)

  • Dimension discrepancy: The carrier determined that the box size entered for a package was inaccurate. (Measure the package dimensions of the outer-most shipping container.)

  • Unqualified item: The carrier determined that a shipping service was purchased for a product that does not qualify for that shipping service.

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