Lazada各订单物流状态的常见问题息争答——delivered to return
客户收到包裹 Delivered
客户问题 | 商家回复指引 | Answers to the questions |
我的订单物流显示签收了，，， ，，，，，可是我没有收到 | 检查订单状态, 如若是Delivered请让客人先实验联系 LAZADA外地客服协商解决,如无法解决需卖家提工单. | Thanks for ordering from us, from our checking yes, it shows that the parcel delivered already, can you double check with your local CS now since they can talk to local delivery company for update. Thanks |
我收到包裹内里什么都没有，，， ，，，，，是个空包 | 请指导买家,配合取证,需要的信息有： -买家对签收包裹的形貌,如签收时,包裹是否完好 -买家对包裹的外包装照相 -买家对收到商品的照相 卖家需要提交工单,由PSC视察,同时请建议买家: 在签收包裹时,若是外包装有损,请拒绝签收,并通知卖家 | Thanks for ordering from us, and we are sorry to hear this, kindly help to provide: - Your description about the parcel outlook when you signed for it - The photos of the parcel that your received, better with LM shipping label - The photos of the products that you received |
我购置的是鞋子，，， ，，，，，为什么收到的是衣服。。 。。。。 。。是不是你们发错货了啊 | 请指导买家,配合取证,需要的信息有： -买家对包裹的外包装照相,带面单信息 -买家对收到商品的照相 -起劲配合撕掉末公内里单,拍首公内里单 卖家需要提交工单,由PSC视察 | Thanks for ordering from us, and we are sorry to hear this, kindly help to provide: - Your description about the parcel outlook when you signed for it - The photos of the parcel that your received, better with LM shipping label - The photos of the products that you received |
我收到这个物品有损坏了，，， ，，，，，怎么处置惩罚 | 请指导买家,配合取证,需要的信息有： -买家对签收包裹的形貌,如签收时,包裹是否完好 -买家对包裹的外包装照相 -买家对收到商品的照相 卖家需要提交工单,由PSC视察 同时请建议买家: 在签收包裹时,若是外包装有损,请拒绝签收,并通知卖家. 另外,商家自身也应该把商品包装做好 |
Thanks for ordering from us, and we are sorry to hear this, kindly help to provide: - Your description about the parcel outlook when you signed for it - The photos of the parcel that your received, better with LM shipping label - The photos of the products that you received |
这个显示签收了，，， ，，，，，放在我的鞋架上，，， ，，，，，要是被人偷了怎么办啊 | 宽慰买家,以现真相形为准,若是丧失提醒买家第一时间联系商家举行核查,商家提工单 | Thanks fo ordering from us, and luckily that you have received the parcel. I will send inquiry to Lazada logistic about this, and urge them to make improvement. Thanks again for your feedback |
包裹派送失败 Failed Delivery
客户问题 |
商家回复指引 | Answers to the questions |
物流没有显示派送就更新派送失败的物流 |
先确认买家的地点是否有异常. 若是没有异常的ASC物流已经更新派送失败. 则无法再次安排派送,宽慰买家并与PSC确认不派送的缘故原由 | Thanks for ordering from us. I’m really sorry for this. I have checked, this order is really failed delivery in my system. I will double check with logistic for detailed reason. Please wait for my further update and then consider to re-order it, thanks. |
妥投失败是否可以修改地点 |
当订单天生的时间已经无法修改地点. 宽慰买家,若是买家强制性需要修改地点, 可以指导买家与外地的客服联系处置惩罚. 温馨提醒买家: 建议买家在下单前确认好地点, 阻止后续需要修改地点爆发不须要的用度 | Thanks for ordering from us. I’m really sorry that the order has been failed delivery, which means, we can't reactive it to do delivery, I’m sorry. Can you re-order it with the correct address? Appreciate your understanding, thanks. |
首次派送失败可以再次安排派送吗？？？？？ |
ASC已经更新为妥投失败的订单就无法再次安排派送了. 若是ASC照旧shipped,可以让买家与外地的3PL或者外地的客服联系处置惩罚 | Thanks for ordering from us. I'm really sorry to let you know that the order can’t be re- delivered as it has been updated in logistic system already. You may have to re-order it, Appreciate your understanding, thanks. |
订单作废 Cancelled
客户问题 |
商家回复指引 |
Answers to the questions |
为什么我的订单被作废了，，， ，，，，，我没有作废啊。。 。。。。 。。我还需要这个货怎么办 | 检查产品现实库存 库存不富足的情形几时可以补货,买家要几时可以重新下单购置 库存富足的情形下凭证现真相形回复买家,指导买家重新下单,请见告买家详细发货时间. | Thanks for your interests in our products. We found that this order was cancelled by platform due to our shipping time is breaching SLA. After checking, I notice that the item is temporary out of stock, kindly re-order it at *** date / This item is back to stock now, kindly order it now at :product link****************** |
订单退货 Returned
客户问题 |
商家回复指引 | Answers to the questions |
我们要怎么申请退货退款呢？？？？？ | 审查订单状态,若是订单签收时间已经凌驾7天,那么已经由了可申请退货的时效.若是订单签收时间在7天内,可让客户自行联系外地客服申请退货 买家端local联系指引: | Thanks for ordering from us and we are sorry that you are not satisfied with our product, can you let me know more about your feedback on it, why you would like to initiate return? Kindly be noted that current return policy is within 7days, from the time that you signed it off. If really you want to apply for the return, kindly contact your local CS for that, thanks |
我买了三个，，， ，，，，，只收到两个，，， ，，，，，卖家说少发 了一个，，， ，，，，，我可以申请部分退款吗？？？？？ 我要怎么申请部分退款呢？？？？？我点的时间 需要全退的 | 可让客户自行联系Local客服申请部分退款，，， ，，，，，请商家注重: RTS环节跟后续的包装要匹配上,不然平台会补扣货款 | Thanks for your messages, kindly contact your local CS to apply for partial refund for it |
我申请退货的时间是需要选择lazada的地点照旧卖家退货的地点呢？？？？？ |
客户申请退货时应选择lazada地点，，， ，，，，，由于客户需要把包裹退回到lazada外地客栈，，， ，，，，，而不是直接退回给商家 | Thanks for ordering from us and for the return process, the address needs to be Lazada address, as all returned items would be quality check there. Kindly send back all the belongs to Lazada so that they can verify it, thanks |
差别订单状态下，，， ，，，，，对应的 can do, can not do
买家 | 卖家 | 平台建议 | |
订单天生 Pending | 买家可以通过local CS作废订单 | N/A | 建议由买家来对订单举行处置惩罚，，， ，，，，，阻止影响店肆指标 |
备货发货 RTS | N/A | 卖家需提交工单+与买家对话截图对订单举行作废 | 建议按正常订单处置惩罚流程来发货，，， ，，，，，着实要修改订单，，， ，，，，，只能作废 |
Lazada分拣中心作操作处置惩罚 Scan- In |
N/A |
N/A |
建议卖家尽全力与买家相同，，， ，，，，，阻止订单投递失败，，， ，，，，，提升订单派送率 |
货物清关 In Transit | |||
交货到外地的第三方物流 Shipped | |||
客户收到包裹 Delivered | |||
包裹派送失败 Failed Delivery | |||
订单作废 Cancelled | |||
订单退货 Returned |
订单天生了后,对订单里的任何信息都是无法修改的, 唯一的修改方法: 作废订单
主要提醒
文章泉源：内容泉源于Lazada大学，，， ，，，，，仅作跨境学习交流用途，，， ，，，，，知识模浚浚浚�？橛胛募腥ü橛贚azada所有。。 。。。。 。。