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Review third-party functions

For large flash sales, you need to make sure that your third-party integrations can handle the increase in traffic to your store.

Apps

If you have third-party apps as part of your checkout process, then you should contact the developers with an estimate of the volume of orders you expect and the duration of your sale. They can provide information on what their app can handle. If they're not confident that the app can support the amount of checkouts that you expect, then consider disabling the app for the duration of your sale.

Shipping apps

Shipping apps typically display poor performance during extremely high volume events. Because a checkout can't be completed if shipping rates aren't provided, consider disabling shipping apps and carrier-calculated rates for the duration of your sale. Instead, set up custom flat rates directly in your Shopify admin. For example, if you have a shipping app installed in your Shopify admin that provides calculated shipping rates to your customers, then you should consider disabling the app, and use your own custom flat rates instead. Using your own custom flat rates lets your customers complete the checkout without needing to wait for shipping rates to be calculated.


Note

If you use Shopify Shipping, then ensure that you have disabled your own shipping carrier accounts and are using Shopify's shipping carrier accounts instead.


Custom apps

If you have custom apps installed in your store, then you should review them to make sure that they are as efficient as possible and that the API call rate is sufficient. If you aren't sure that an app can handle the volume you're expecting, then consider disabling it for the duration of your event. Refer to our guide on maximizing your use of the Shopify API to learn more.

Payment providers

If you don't use Shopify Payments, then contact your payment provider to ensure they can support the volume of sales you expect. Consider setting up a second payment provider in case your primary provider isn't able to keep pace with your orders. Make sure to test your providers beforehand to ensure there aren't any problems for your customers at checkout.

External payment providers

An external payment provider is a service that directs customers to complete their payment outside of Shopify, and includes payment options that allow paying later or partial payments. These payment options can result in overselling of merchandise, because of the time needed to transmit the checkout to a third-party service and back again with completed payment information. If you offer a payment option like this, then consider disabling it for the duration of your sale.

Related links

  • Password protection for your online store

  • Theme tutorials

  • Third-party payment providers

  • Placing a test order

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