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Environment, health and safety

Chemicals - REACH/CLP

REACH is the European regulation on chemicals and their safe use. It deals with the Registration, Evaluation, Authorization and Restriction of Chemical substances. Under the REACH regulation, one of the things manufacturers and importers may be required to do is to gather certain information on the properties of the chemical substances in their products, and to register the information in a central database run by the European Chemicals Agency (ECHA).

In addition to REACH, the Regulation for Classification, Labeling, and Packaging of Substances and Mixtures (CLP Regulation) may apply to your products. The CLP Regulation incorporates the classification criteria and labeling rules agreed at the United Nations level, the so-called Globally Harmonized System of Classification and Labeling of Chemicals (GHS). GHS is based on the principle that the same hazards should be described and labeled in the same way all around the world.

Other resources

EuropeChemicals are everywhereEnglish
European Chemicals AgencyEnglish
GermanyGerman REACH-CLP HelpdeskEnglish
ChemikalienGerman
FranceREACH: Minist¨¨re de l'Ecologie, du D¨¦veloppement Durable et de l'EnergieFrench
ItalyREACH: Ministero dell'AmbienteItalian
SpainREACH-CLPSpanish


Electrical and electronical equipment - WEEE/RoHS

If you are selling electrical or electronic equipment, you may be subject to the EU legislation concerning Restrictions of the Use of Hazardous Substances (RoHS) and/or the collection and recycling of Waste Electrical and Electronic Equipment (WEEE).

Some requirements of the WEEE regulations that you may be subject to:

  • Display the "crossed-out wheeled bin" symbol on your products. The symbol indicates that the product should not be disposed of as normal waste, but rather in specific recycling centers.

  • Join an authorized WEEE collection and recycling scheme in any EU member state in which you sell applicable products.

Other resources

EURecast of the WEEE DirectiveEnglish
United KingdomElectrical and electronic equipment (EEE)English
GermanyStiftung Elektro-Altger?te RegisterGerman
FranceDEEE: Minist¨¨re de l'Ecologie, du D¨¦veloppement Durable et de l'EnergieFrench
ItalyCentro Di Coordinamento RAEEItalian
SpainRegistro de aparatos el¨¦ctricos y electr¨®nicosSpanish




Batteries

If you sell batteries or products that contain batteries, you may be subject to the Battery Directive. The Battery Directive imposes specific obligations on producers and distributors of batteries.

Some requirements you may be subject:

  • Display the "crossed-out wheeled bin" symbol on your batteries. The symbol indicates that the battery should not be disposed of as normal waste, but rather in specific recycling centers.

  • Join an authorized battery collection and recycling scheme in any European member state in which you sell your batteries.


Other resources

EUEuropean Commission: BatteriesEnglish
United KingdomEnvironment Agency: BatteriesEnglish
GermanyBundesumweltamt BattG-MelderegisterGerman
FranceFili¨¨res de responsabilit¨¦ ¨¦largie du producteur (REP)French
ItalyMinistero dell'AmbienteItalian
SpainRegistro de pilas y acumuladoresSpanish




Packaging and packaging waste

Packaged products you sell in the EU must comply with the European Packaging and Packaging Waste regulations.

Some requirements you may be subject to:

  • Join an authorized packaging collection and recycling scheme in any European member state in which you sell your products.

  • Display recycling symbols on your packaging (for example, the "green dot" symbol).

Other resources

The EUPackaging and Packaging WasteEnglish
United KingdomProducer responsibilityEnglish
GermanyAbfall | RessourcenGerman
IXPOS Import RegulationsEnglish
FranceLes emballagesFrench
ItalyMinistero dell'AmbienteItalian
SpainManagement of PackagingEnglish




Product compliance

Plugs and voltage

Countries in Europe use different types of plugs-for instance, the U.K. 3-pin rectangular plug and the continental European 2-pin round plug. In addition, products you import into the EU might work on a different voltage.

Please ensure that you comply with the regulations on plugs and voltage in any EU member state in which you list your products. In particular, your customers should be able to safely use your products. .

Other resources

EuropeElectrical Outlet and Adapter Plug International SummaryEnglish
United KingdomDTI: PRODUCT STANDARDSEnglish
FranceLegifrance - Retour ¨¤ l'accueilFrench
GermanyIEC - Stecker & SteckdosenEnglish
Verordnung ¨¹ber die Bereitstellung elektrischer Betriebsmittel zur Verwendung innerhalb bestimmter Spannungsgrenzen auf dem Markt (1.ProdSV)German
ItalyTestata MSEItalian
SpainLaser Measurement ProductSpanish




Toys

The European Toys Safety Directive requires, among others things, that it must be possible to use a toy without any danger to one's health or safety during the toy's foreseeable and normal period of use. You may also be required to place warnings on the products that specify the appropriate conditions and limitations of use.

Other resources

EuropeThe safety of toysEnglish
United KingdomDTI Toy SafetyEnglish
GermanyBMEL - Product SafetyEnglish
Sicheres SpielzeugGerman
FranceLa s¨¦curit¨¦ des jouetsFrench
ItalyMinistry of Health on ToysItalian
SpainLa Asociaci¨®n Espa?ola de Fabricantes de Juguetes (AEFJ)Spanish


Medical devices

Medical devices range from simple products like bandages to the most sophisticated life-supporting products. If your product is considered a medical device, you may be subject to the European Medical Devices Directive. The Directive requires, among other things, that medical devices shall not compromise the safety and health of patients, or users and other persons when properly implanted, maintained, and used.

Other resources

EuropeSummaries of European LegislationEnglish
Medical devicesEnglish
United KingdomHealthcare and medical: international trade regulationsEnglish
GermanyBFARM - Medical DevicesEnglish
FranceANSM: dispositifs m¨¦dicauxFrench
ItalyInformazioni generali sugli avvisi di sicurezza - FSN (Field Safety Notice)Italian
SpainAEMPS-Medical DevicesSpanish


Pharmaceuticals and cosmetics

Pharmaceuticals and cosmetics are subject to various regulations in Europe, including special labeling and packaging requirements. The regulations are only partially harmonized. For example, a product may be sold over-the-counter in some European member states, while in others it may only be legally sold in pharmacies.

Other resources

EuropePharmaceutical and cosmetic productsEnglish
CosmeticsEnglish
United KingdomRegulating Medicines and Medical DevicesEnglish
GermanyBFARM - Medicinal ProductsEnglish
Bundesministerium f¨¹r Gesundheit - Arzneimitteldaten Zentral und TransparentGerman
FranceANSM: produits cosm¨¦tiquesFrench
ANSM: medicamentsFrench
ItalyInformazioni generali sugli avvisi di sicurezza - FSN (Field Safety Notice)Italian
SpainPlan de Calidad para el Sistema Nacional de SaludSpanish


Food

Food and food products are subject to many regulations in Europe. European food regulations in particular aim at establishing high-quality standards for food and food product hygiene, animal health and welfare, and plant health, and prevent the risk of contamination from external substances.

European food regulations include, among many other things, the following:

  • Specifying rules on appropriate labeling for food products. Often product labeling is required to be in the language of the European member state where the product is sold.

  • Establishing mandatory refund and recycling schemes for beverage packaging in several European member states.


You can find more information at the following links:

Other resources

EuropeEuropa: Food SafetyEnglish
Europa: Health and Consumers - FoodEnglish
European Food Safety AuthorityEnglish
United KingdomFood Standards AgencyEnglish
GermanyFMFA - FoodEnglish
BLL - KennzeichnungGerman
FranceANSESFrench
DGCCRFFrench
ItalyAlimentiItalian
SpainAlimentaci¨®nSpanish

More: See a list of restricted products for import into the United Kingdom.

Consumer rights

Please note that these consumer rights are described for illustrative purposes only and do not constitute any legal advice or substitute for any contractual obligation that you may have agreed upon with Amazon or directly with the consumer.

Rights of cancellation

With some exceptions, consumers in the European Union have the right to cancel a purchase of a product bought online within 14 days of receiving the final item of the order, if they purchased multiple items together that were delivered separately. Even when there is no error from your side, you must refund the item and the shipping costs. You may not have to refund all costs unless one of the following is true:

  1. There is an error on your side.

  2. You agreed to bear all costs for the consumer.

  3. You failed to disclose or inform the customer about the costs that you are legally required to disclose.


For example, you must refund the normal cost of sending the item to the consumer but not any extra costs for services that the customer chooses, such as expedited delivery or gift-wrapping. Similarly, when you expressly inform the consumer, you don't have to bear the cost of returning the product to you.

Please note that these consumer rights are in addition to any contractual return rights that you may have agreed upon with Amazon (e.g. 30-day return guarantee) or directly with the consumer.

Other resources

EuropeThe Directive on Consumer RightsEnglish
United KingdomUK online and distance selling for businessEnglish
GermanyVerbraucherportalGerman
FranceLoi consommation : e-commerceFrench
Achat ¨¤ distance: droit de r¨¦tractation du consommateur

ItalyDecalogue on consumer rightsItalian
Consumer rights information materials

SpainDerechos b¨¢sicos de los consumidoresSpanish


Legal warranty

Under EU consumer protection rules, the seller of a product must offer a 2-year Legal Warranty when selling in the EU. This means that, during the period of 2 years from the delivery of the product, you must repair, exchange or reimburse a defective product. In most EU countries, any defect that becomes apparent within 6 months from delivery is presumed to have existed at the time of delivery and therefore you must repair, exchange or reimburse it. After 6 months, in most EU countries (France excluded), you can request the customer to prove that the defect already existed at the time of delivery. You can find more information regarding the Legal Warranty in the following link from the European Commission.

This Legal Warranty obligation is in addition to your obligation to process customer returns according to Amazon Return Policy.

Other resources

EuropeSales and GuaranteesEnglish
United KingdomUK online and distance selling for businessEnglish
GermanyVerbraucherportalGerman
FranceAchat ¨¤ distance: livraison du bien ou ex¨¦cution de la prestationFrench
Garantie l¨¦gale de conformit¨¦

ItalyGuidelines on legal warrantyItalian
SpainDerechos b¨¢sicos de los consumidoresSpanish



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