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Environment, health and safety
Chemicals - REACH/CLP
REACH is the European regulation on chemicals and their safe use. It deals with the Registration, Evaluation, Authorization and Restriction of Chemical substances. Under the REACH regulation, one of the things manufacturers and importers may be required to do is to gather certain information on the properties of the chemical substances in their products, and to register the information in a central database run by the European Chemicals Agency (ECHA).
In addition to REACH, the Regulation for Classification, Labeling, and Packaging of Substances and Mixtures (CLP Regulation) may apply to your products. The CLP Regulation incorporates the classification criteria and labeling rules agreed at the United Nations level, the so-called Globally Harmonized System of Classification and Labeling of Chemicals (GHS). GHS is based on the principle that the same hazards should be described and labeled in the same way all around the world.
Other resources
Europe Chemicals are everywhere English European Chemicals Agency English Germany German REACH-CLP Helpdesk English Chemikalien German France REACH: Minist¨¨re de l'Ecologie, du D¨¦veloppement Durable et de l'Energie French Italy REACH: Ministero dell'Ambiente Italian Spain REACH-CLP Spanish
Electrical and electronical equipment - WEEE/RoHS
If you are selling electrical or electronic equipment, you may be subject to the EU legislation concerning Restrictions of the Use of Hazardous Substances (RoHS) and/or the collection and recycling of Waste Electrical and Electronic Equipment (WEEE).
Some requirements of the WEEE regulations that you may be subject to:
Display the "crossed-out wheeled bin" symbol on your products. The symbol indicates that the product should not be disposed of as normal waste, but rather in specific recycling centers.
Join an authorized WEEE collection and recycling scheme in any EU member state in which you sell applicable products.
Other resources
EU Recast of the WEEE Directive English United Kingdom Electrical and electronic equipment (EEE) English Germany Stiftung Elektro-Altger?te Register German France DEEE: Minist¨¨re de l'Ecologie, du D¨¦veloppement Durable et de l'Energie French Italy Centro Di Coordinamento RAEE Italian Spain Registro de aparatos el¨¦ctricos y electr¨®nicos Spanish
Batteries
If you sell batteries or products that contain batteries, you may be subject to the Battery Directive. The Battery Directive imposes specific obligations on producers and distributors of batteries.
Some requirements you may be subject:
Display the "crossed-out wheeled bin" symbol on your batteries. The symbol indicates that the battery should not be disposed of as normal waste, but rather in specific recycling centers.
Join an authorized battery collection and recycling scheme in any European member state in which you sell your batteries.
Other resources
EU European Commission: Batteries English United Kingdom Environment Agency: Batteries English Germany Bundesumweltamt BattG-Melderegister German France Fili¨¨res de responsabilit¨¦ ¨¦largie du producteur (REP) French Italy Ministero dell'Ambiente Italian Spain Registro de pilas y acumuladores Spanish
Packaging and packaging waste
Packaged products you sell in the EU must comply with the European Packaging and Packaging Waste regulations.
Some requirements you may be subject to:
Join an authorized packaging collection and recycling scheme in any European member state in which you sell your products.
Display recycling symbols on your packaging (for example, the "green dot" symbol).
Other resources
The EU Packaging and Packaging Waste English United Kingdom Producer responsibility English Germany Abfall | Ressourcen German IXPOS Import Regulations English France Les emballages French Italy Ministero dell'Ambiente Italian Spain Management of Packaging English
Product compliance
Plugs and voltage
Countries in Europe use different types of plugs-for instance, the U.K. 3-pin rectangular plug and the continental European 2-pin round plug. In addition, products you import into the EU might work on a different voltage.
Please ensure that you comply with the regulations on plugs and voltage in any EU member state in which you list your products. In particular, your customers should be able to safely use your products. .
Other resources
Europe Electrical Outlet and Adapter Plug International Summary English United Kingdom DTI: PRODUCT STANDARDS English France Legifrance - Retour ¨¤ l'accueil French Germany IEC - Stecker & Steckdosen English Verordnung ¨¹ber die Bereitstellung elektrischer Betriebsmittel zur Verwendung innerhalb bestimmter Spannungsgrenzen auf dem Markt (1.ProdSV) German Italy Testata MSE Italian Spain Laser Measurement Product Spanish
Toys
The European Toys Safety Directive requires, among others things, that it must be possible to use a toy without any danger to one's health or safety during the toy's foreseeable and normal period of use. You may also be required to place warnings on the products that specify the appropriate conditions and limitations of use.
Other resources
Europe The safety of toys English United Kingdom DTI Toy Safety English Germany BMEL - Product Safety English Sicheres Spielzeug German France La s¨¦curit¨¦ des jouets French Italy Ministry of Health on Toys Italian Spain La Asociaci¨®n Espa?ola de Fabricantes de Juguetes (AEFJ) Spanish
Medical devices
Medical devices range from simple products like bandages to the most sophisticated life-supporting products. If your product is considered a medical device, you may be subject to the European Medical Devices Directive. The Directive requires, among other things, that medical devices shall not compromise the safety and health of patients, or users and other persons when properly implanted, maintained, and used.
Other resources
Europe Summaries of European Legislation English Medical devices English United Kingdom Healthcare and medical: international trade regulations English Germany BFARM - Medical Devices English France ANSM: dispositifs m¨¦dicaux French Italy Informazioni generali sugli avvisi di sicurezza - FSN (Field Safety Notice) Italian Spain AEMPS-Medical Devices Spanish
Pharmaceuticals and cosmetics
Pharmaceuticals and cosmetics are subject to various regulations in Europe, including special labeling and packaging requirements. The regulations are only partially harmonized. For example, a product may be sold over-the-counter in some European member states, while in others it may only be legally sold in pharmacies.
Other resources
Europe Pharmaceutical and cosmetic products English Cosmetics English United Kingdom Regulating Medicines and Medical Devices English Germany BFARM - Medicinal Products English Bundesministerium f¨¹r Gesundheit - Arzneimitteldaten Zentral und Transparent German France ANSM: produits cosm¨¦tiques French ANSM: medicaments French Italy Informazioni generali sugli avvisi di sicurezza - FSN (Field Safety Notice) Italian Spain Plan de Calidad para el Sistema Nacional de Salud Spanish
Food
Food and food products are subject to many regulations in Europe. European food regulations in particular aim at establishing high-quality standards for food and food product hygiene, animal health and welfare, and plant health, and prevent the risk of contamination from external substances.
European food regulations include, among many other things, the following:
Specifying rules on appropriate labeling for food products. Often product labeling is required to be in the language of the European member state where the product is sold.
Establishing mandatory refund and recycling schemes for beverage packaging in several European member states.
You can find more information at the following links:
Other resources
Europe Europa: Food Safety English Europa: Health and Consumers - Food English European Food Safety Authority English United Kingdom Food Standards Agency English Germany FMFA - Food English BLL - Kennzeichnung German France ANSES French DGCCRF French Italy Alimenti Italian Spain Alimentaci¨®n Spanish More: See a list of restricted products for import into the United Kingdom.
Consumer rights
Please note that these consumer rights are described for illustrative purposes only and do not constitute any legal advice or substitute for any contractual obligation that you may have agreed upon with Amazon or directly with the consumer.
Rights of cancellation
With some exceptions, consumers in the European Union have the right to cancel a purchase of a product bought online within 14 days of receiving the final item of the order, if they purchased multiple items together that were delivered separately. Even when there is no error from your side, you must refund the item and the shipping costs. You may not have to refund all costs unless one of the following is true:
There is an error on your side.
You agreed to bear all costs for the consumer.
You failed to disclose or inform the customer about the costs that you are legally required to disclose.
For example, you must refund the normal cost of sending the item to the consumer but not any extra costs for services that the customer chooses, such as expedited delivery or gift-wrapping. Similarly, when you expressly inform the consumer, you don't have to bear the cost of returning the product to you.
Please note that these consumer rights are in addition to any contractual return rights that you may have agreed upon with Amazon (e.g. 30-day return guarantee) or directly with the consumer.
Other resources
Europe The Directive on Consumer Rights English United Kingdom UK online and distance selling for business English Germany Verbraucherportal German France Loi consommation : e-commerce French Achat ¨¤ distance: droit de r¨¦tractation du consommateur Italy Decalogue on consumer rights Italian Consumer rights information materials Spain Derechos b¨¢sicos de los consumidores Spanish
Legal warranty
Under EU consumer protection rules, the seller of a product must offer a 2-year Legal Warranty when selling in the EU. This means that, during the period of 2 years from the delivery of the product, you must repair, exchange or reimburse a defective product. In most EU countries, any defect that becomes apparent within 6 months from delivery is presumed to have existed at the time of delivery and therefore you must repair, exchange or reimburse it. After 6 months, in most EU countries (France excluded), you can request the customer to prove that the defect already existed at the time of delivery. You can find more information regarding the Legal Warranty in the following link from the European Commission.
This Legal Warranty obligation is in addition to your obligation to process customer returns according to Amazon Return Policy.
Other resources
Europe Sales and Guarantees English United Kingdom UK online and distance selling for business English Germany Verbraucherportal German France Achat ¨¤ distance: livraison du bien ou ex¨¦cution de la prestation French Garantie l¨¦gale de conformit¨¦ Italy Guidelines on legal warranty Italian Spain Derechos b¨¢sicos de los consumidores Spanish
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