跨境电商客服纠纷处置惩罚通例回复
为避免提起纠纷，，，，，，， ，客服职员会在客户付款后针对种种问题力争给客户提供知足的计划。。。。 。。。。只管客服职员做出了种种起劲，，，，，，， ，但有时客户仍会把投诉升级为平台纠纷。。。。 。。。。遇到这种情形，，，，，，， ，客服职员应坚持以客户为中心的原则，，，，，，， ，运用有用的相同技巧，，，，，，， ，与客户举行联系，，，，，，， ，尽可能提供解决计划，，，，，，， ，希望客户能作废纠纷。。。。 。。。。详细可以参考下列范文。。。。 。。。。
范文
Dear XXX,
We found that you already applied a case to AliExpress. We just want to tell you that we will still try our best to help you solve the problem together with AliExpress.
Here is our better solution. Hopefully it can match your requirement.
Best regards!
若与客户相同后，，，，，，， ，他/她仍不肯意作废纠纷，，，，，，， ，在平台给予裁决后，，，，，，， ，客服职员也要继续与客户联系。。。。 。。。。下列范文可供参考。。。。 。。。。
范文
We would like to inform you that AliExpress provide two solutions against your claim.
(1)Return for full refund (Buyers bear the return shipping fees).
(2)Refund amount: $ x X X (without returning goods).
please let us know which solution you prefer ASAP so that we can proceed your claim. Thank you!
Best wish.
若平台对纠纷已经裁决，，，，，，， ，让卖家退货退款，，，，，，， ，那么客服职员应再次告诉客户退货地点，，，，，，， ，并表达希望后续继续生意的期望。。。。 。。。。下列范文可供参考。。。。 。。。。
范文
Dear XXX,
We would like to inform you AliExpress just made a final decision that you should return the goods back to us for a full refund, please kindly check the following return address.
Attn:
Address:
Zip Code:
Phone:
Please kindly be noted:
(1)Please make sure the return goods under the good condition and with original labels.
(2)Please write “Order No and word of“Return Goods”on the parcel, which will be much helpful for our warehouse staff to identity your return.
(3)Please kindly provide us with return tracking number once available, we will trace it at our end.
Thanks for your kindly cooperation in advance. We are looking forward to your next shopping with us.
Best regards!
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