跨境电商客服怎样回复商品信息修改
2023/12/29
跨境培训
客户在下单付款后，，，，，，有可能仍有调解订单货物颜色、尺寸及数目的要求。。。。。。。此时若未发货，，，，，，客服职员可以通过客户作废订单的申请后，，，，，，让客户重新下单;若已发货，，，，，，可根报现真相形，，，，，，进一步与客户协商订单修改事宜。。。。。。。下面两则邮件的内容划分是回复客户可以替换与无法替换。。。。。。。
范文
Sure, we will change the colour from black to yellow accordingly for you.
Best regards!
范文
We are sorry that the shoe size 42 is out of stock at the moment, but the sandel(item #2367) is in stock at the moment. Which would you prefer, to keep the original order or change another product as what I recommend? Please let me know ASAP if you have any idea. Thank you.
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