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Best practices for Shopify Email

Sending marketing emails to your customers can be a great way to increase traffic to your store. Increasing the number of visitors to your store can increase your chances of making a sale. Here are some things to help keep your customers engaged with your content, and interested in visiting your store.

Note

These suggestions are general guidelines for using Shopify Email. Some suggestions might not be relevant for you and your business.

What to consider when you create and manage an email subscriber list

  • If you buy an email list to acquire new subscribers, then you might damage your reputation by spamming customers who didn't opt in. A better approach is to offer newsletter sign up in your online store, at checkout, on the POS, and at events in real life to ensure more highly engaged subscribers.

  • Review your list of subscribers regularly to verify that you¡¯re not sending to any generic or role-based inboxes such as info@domain.com or sales@domain.com. There likely won¡¯t be any engagement with your emails from those inboxes, which might hurt your sender reputation over time.

  • Create a customer segment to help target a specific set of customers. For example, if you plan to have a sale on hats, then you might email only the customers who have bought hats in the past to encourage them to make another purchase.

  • If you enable double opt-in for subscribers, then you should update the newsletter forms' confirmation message in your online store so that customers know to check their email for a follow-up confirmation. Updating the confirmation message can help ensure more opt-ins. For example, your confirmation message could say something like ¡°Check your email to confirm your subscription!¡±.

  • If a subscriber clicks the Unsubscribe link from within the email that they receive, or marks an email from you as spam, then the subscriber is automatically removed from your subscriber list. When an email bounces back due to an issue with an email address, that email address is automatically suppressed from future email sends.

What to include in email campaigns

  • The types of emails that you send to customers could include announcements about new products or sales that are taking place in your store. If you¡¯re having trouble figuring out what kind of content to send to your customers, then see what types of emails you¡¯re subscribed to, note anything that stands out, and decide what aligns with your store brand. For more ideas, refer to the Email Marketing section of the Shopify Blog.

  • If you haven't sent an email campaign to your subscribers before, then creating a welcome email is a great way to introduce yourself and start building a relationship with your customers. In your welcome email, you can let customers know who you are, advertise your store, feature one of your most popular products to remind customers why they love your brand already, or help them discover something new. You can also create a unique subscriber customer segment on the Customers page to email only recent subscribers.

  • The purpose of your email campaign is to get subscribers to visit your store. You should include at least one link that lets subscribers click through to your store.

  • Include links to your store's social media sites. This helps customers know where they can stay in touch with your brand beyond email.

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