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If your printer is a long distance from your router

The network cable provided only extends to three feet. So if your router sits in the back of your store and your POS system sits in the front, the cable can not reach.

There are two alternative solutions:

  • Purchase a longer network cable and run it from the router to the printer.

  • If having long cables run throughout your store isn't the ideal solution, then you can purchase an additional router to connect to as part of the network in your store.

If the ERROR indicator is blinking red

This is caused when there is no paper present in the printer. Open the printer, replace the paper, and close the lid. The ERROR indicator should turn off and the READY indicator should come on.

Paper jams

If you feed the paper into the receipt printer at an angle, then a paper jam is likely to happen. If this happens, then turn off the printer, open it up, and feed the paper in again.

If you are trying to make your receipt narrower than the specified 3 inch width, then make sure that you use the divider provided. Don't fold the paper when you feed it into the printer.

Customize receipts

You can customize both the basic receipt layout and the transaction description.

Limitations when using the Star Micronics TSP100III LAN receipt printer

Shopify POS won't work with multiple TSP100III LAN receipt printers at the same time.

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