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Shopify Design Policy
If you're using a free theme from Shopify, then Shopify support might be able to help you with small changes to your theme.
Because each theme works differently, the types of changes Shopify support can make depend on the theme that you're using. To understand which customizations are available, find your theme in the list of supported themes.
If you're on the Basic Shopify plan or higher, then you can use up to 60 minutes of complimentary design support, or design time, which is tracked in 15 minute increments. To understand how many minutes a specific customization takes to complete, check the design time in the customization description.
Our team tracks the time that they spend on each theme modification request that you make. If you use the entire 60 minutes of complimentary support, then you can hire a Shopify expert for further help. You can also explore our additional resources for theme support.
Supported themes and customizations
Shopify support can make customizations to the following free themes. Click the name of the theme to explore the supported customizations for the theme.
Shopify support assesses customization eligibility on a case-by-case basis. If you¡¯re looking for a customization that isn't listed in the supported customizations for your theme, then Shopify support might still be able to assist.
To ensure your customization results in positive growth for your business, consider what improvements you are hoping to get from this customization, and how it will affect your customers.
Free Shopify themes:
Craft
Crave
Dawn
Sense
Studio
Taste
Vintage Shopify themes:
Boundless
Brooklyn
Debut
Express
Minimal
Narrative
Simple
Supply
Venture
Limitations
Although Shopify Support is able to support a wide range of basic customizations, keep in mind that Shopify can't help with the following tasks:
Editing the checkout
Customizing or troubleshooting themes that contain significant code changes
Installing, removing, or modifying third-party apps (apps not developed by Shopify)
Customizing or troubleshooting third-party code (code not developed by Shopify, including code from experts and forums)
Customizing or troubleshooting content added via the rich text editor
Adding new fonts
Editing images (including cropping, adjusting color profiles, removing backgrounds, etc.)
Implementing changes that provide misleading or deceptive information to customers
Custom translation services (including order printer and e-mail notification templates)
Preparing to contact support
Before reaching out to Shopify support, you should complete the following steps:
Complete your initial store setup
Make sure that your request isn't on the list of customizations that we don¡¯t support
See if a different theme might be a better fit for your business
Explore the available customization options in the theme editor
If your store setup is complete and the customization you are looking for isn¡¯t possible using the theme editor, then you can contact support to review the request.
After you contact our support team and outline your request, you can expect to receive a response within 2-4 business days.
Supported browsers
A theme's layout, browsing experience, and purchasing actions need to support the following browsers and releases:
Note
A release refers to the latest major version of a browser. For example, the latest two releases of Safari might be 10.x.x and 11.x.x.
Desktop browsers
Safari - latest two releases for Mac
Chrome - latest three releases for Mac and PC
Firefox - latest three releases for Mac and PC
Edge - latest two releases for PC
Mobile browsers
Mobile Safari - latest two releases for iOS
Chrome Mobile - latest three releases for Android and iOS
Samsung Internet - latest two releases for Android
Webviews and other applications
Themes must support browsing and purchasing actions when rendered in webviews for the following applications:
Instagram - latest release for Android and iOS
Facebook - latest release for Android and iOS
Pinterest - latest release for Android and iOS
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