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Trademark policy

It is Shopify¡¯s policy to expeditiously respond to clear notices of alleged trademark infringement. Our response to such notices may include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating the user¡¯s account.

Shopify will, in appropriate circumstances, disable and/or terminate the accounts of users who are repeat infringers.

Reporting trademark infringement

You can sign in to use the online form to report content on Shopify that you believe violates or infringes your registered trademark.

You can also report multiple stores that are infringing on the same trademarks in a single form submission. If you falsely report that content infringes on your trademark, then you might be liable for damages.

Trademark notice requirements

The online form is the most efficient way of submitting a trademark infringement notice. If you can't use the online form though, then you can send a trademark infringement notice to legal@shopify.com. Your notice needs the following information:

  • Trademark owner¡¯s full name.

  • Your contact information, including your full name, address, phone number, and email address.

  • Include the following information for each trademark at issue:

    • a description of the trademark;

    • the countries it is registered in;

    • trademark registration number; and

    • the category of products and/or services covered by the registration.

  • Links to the content you believe violates or infringes your trademark(s) on Shopify. Provide a comprehensive list to each individual page with content you want removed and not just the main shop link.

  • Description of how you believe the content violates or infringes your trademark(s) on Shopify.

  • The following statements:

    • I have a good faith belief that use of the trademark as described above, in the manner I have complained of, is not authorized by the trademark owner, its agent, or the law.

    • I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the owner or authorized to act on behalf of the owner of the trademark rights described above.

    • I acknowledge that a copy of this infringement notice, including any contact information provided above, may be provided to the person that posted the content being reported.

  • Your physical or electronic signature.

Responding to a notice of trademark infringement

When a store receives a notice of trademark infringement, Shopify's Trust and Safety team will email the store owner to let them know what content was taken offline. If you want to dispute the notice, then the email includes a link to a dispute form. You can reply to the email from Shopify¡¯s Trust and Safety team with any questions that you might have.

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