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ShopifyÉÌ»§¹ÙÍøÔ­ÎÄÏêÇ飺

Timeline£¨Desktop£©

With Timeline, you can view detailed histories and write notes and comments for orders, draft orders, customers, and transfers in Shopify. All notes and comments are internal and will not be visible to your customers. If you use the Shopify app, then you can receive notifications whenever you're mentioned in a Timeline comment.

Communicate with Timeline

All communication with Timeline is internal to your store.

  • When you comment on something in your Shopify admin, the comment is attached to that order, draft order, customer, or transfer.

  • If you @mention another staff, then that staff gets an email notification with your comment.

  • If you @mention another staff who uses the Shopify app, then that staff gets a push notification on their phone with your comment.

  • If you don't @mention anyone, then Shopify does not notify anyone about your comment.

Caution

If you print an order page in your Shopify admin, then the printed page will include the Timeline comments for that order.

If you don't want your printed order to include comments, then uncheck the Show comments box above Timeline in your Shopify admin before you print. The entire Timeline of the order will print without any comments. Alternatively, you can use an app like Order Printer to print your orders.

Add comments to Timeline

You can add comments to orders, draft orders, customers, and transfers.

Steps:

1.From your Shopify admin:

  • click Orders (or press G O) to see your orders.

  • click Orders, then click Drafts to see your draft orders.

  • click Customers (or press G C) to see your customers.

  • click Products, then click Transfers (or press G P T) to see your transfers.

2.Click the order, draft order, customer, or transfer that you want to add a comment to.

3.In the Timeline section, click to select the box labeled Leave a comment....

4.Enter your comment. In the comment text, you can link to staff, orders, customers, or products.

5.Click Post to add your comment.

Use emojis on Timeline

You can use emojis in your conversations.

Steps:

1.While writing a comment, click the ? button in the comment box.

2.Click the emoji that you want to add to your comment.

Tip

You can also type emoji names surrounded by colons, like :smile:.

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