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Importing CSV files with the Store Importer app

If you're migrating to Shopify from an existing Shopify store, or one of the platforms supported by the Store Importer app, then you can use the Store Importer app to import your product, customer, and inventory data.

Considerations

  • The import process doesn't create fulfillment services. Fulfillment services need to exist on your store before importing. If your import contains a missing fulfillment service, then a product with the manual fulfillment service is created. A message appears on the import summary error index page with this information.

  • While you can import customer accounts, the import process can't migrate customer passwords because the passwords were originally set up using privacy protection unique from Shopify. Your customers need to be invited to register their accounts using the email addresses you imported.

Migrating from one Shopify store to another

To migrate from one Shopify store to another, you need to first export your product, customer, and inventory data to CSV files, and then import this data using the Store Importer app.

Steps:

1.Export the following data from your current Shopify store:

  • Products

  • Customers

  • Inventory

2.From your Shopify admin, click Apps > Import store.

3.On the Import your data into Shopify page, select Shopify from the drop-down menu.

4.Under Upload files, click Add file and select your exported files. You can select any number of CSV files.

5.Click Continue import > Import.

Note

If the platform mentioned on the Import store page is not the platform you're importing from, then scroll down to the bottom of the page and click Select a different platform. You can then select Shopify from the drop-down menu.

Migrating from another platform

When migrating from another platform to Shopify, you need to export your store data from your current platform, and then put the data into CSV files in a format provided by Shopify. After your data is in the correct CSV format, you can import the CSV files into your Shopify store using the Store Importer app.

Steps:

1.Export your store data.

2.Use the CSV templates for products, customers, and inventory to make sure that your data is in the acceptable CSV file format.

3.From your Shopify admin, click Apps > Import store.

4.On the Import your data into Shopify page, select Shopify from the drop-down menu.

5.Under Upload files, click Add file and select your exported files. You can select any number of CSV files.

6.Click Continue import > Import.

Note

If the platform mentioned on the Import store page is not the platform you're importing from, then scroll down to the bottom of the page and click Select a different platform. You can then select Shopify from the drop-down menu.

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