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Migrating from BigCommerce to Shopify
The Store Importer app can migrate your product, order, and customer data from BigCommerce to Shopify. You need to export your data from BigCommerce before you can import it to Shopify.
Step 3: Review and update your imported data
If your data import was successful, then your product, order, and customer data is now available in your Shopify admin. If some of your products or customers didn't import successfully, then you can add them manually. For more information, refer to add a product or add a customer.
Note
You might encounter errors with your CSV import. Learn more about solutions to common product CSV import problems.
The following sections describe some of the behaviors that you might see while importing your BigCommerce data into Shopify:
Import was successful with changes
When your import is finished, the import summary page shows you the details of your import. Review the messages in the review section of the import summary for any errors. You can edit your imported information manually by clicking View items next to these messages.
Historical orders
Orders that were imported from your previous platform are migrated to your Shopify store only for historical purposes. These orders are automatically set to the Archived status. While you can technically unarchive them, you'll not be able to perform any functionality normally reserved for orders created in a Shopify store.
Some products, customers, or orders failed to import
If some of your products or customers didn't import, then you can add the products manually or add a customer.
Any customers with the same email address or phone number aren't included in an import. If two or more customers share an email address or phone number, then only the most recently created customer entry is imported.
Products imported successfully but aren't published
If any of your products in BigCommerce had their product visibility set to hidden when you exported your data, then those products are imported into Shopify as hidden, as well. If you don't want a product to be hidden, then make it available for the sales channels of your choice.
Product variants failed to import
If your product has variants and one of the variants is missing an option, then the product isn't imported. You need to add this product to Shopify manually. For example, suppose that you sell T-shirts that have different options for size and color. If one of your variants includes information about its size but not its color, then your product isn't imported.
Imported products no longer have their dimensions
If your customers need the dimensions of your product, then add the dimensions directly to the product description.
Tags applied to imported records
The Store Importer app applies tags to imported records. Tags make it easier to find the things you've imported, review them for errors, or make adjustments.
Tags that are automatically applied to each imported record are in the following format: import_<date>_<import_id>. Tag formats for any import errors, such as a missing image or duplicated variant, vary based on the platform that you are importing from.
You can keep these tags on your imported records, but this might create problems if you use tags as a method of organization for your store. For example, these tags could be visible to your customers on your online store. To avoid this, you can remove them once you've checked your imported records for errors.
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