亚马逊有用追踪率的常见问题与解答（下）
有用追踪率常见问题
若是我要使用未与亚马逊相助的承运人提供的追踪效劳，，，，，，应该怎么做？？？？？
若是您是美国卖家，，，，，，且使用未与亚马逊相助的小型或地区承运人，，，，，，则需要最先使用我们支持的承运人来配送您的包裹。。。。 。。。。审查上述列表，，，，，，相识哪些承运人与亚马逊有相助关系。。。。 。。。。您也可以直接从亚马逊购置已追踪货件标签。。。。 。。。。如需相识有关从亚马逊购置配送效劳的更多信息，，，，，，请参阅购置配送效劳和打印标签。。。。 。。。。
若是您是国际卖家且有权使用与亚马逊相助的承运人（如中国邮政），，，，，，则需要使用受支持的承运人。。。。 。。。。
追踪用度是几多？？？？？
关于大部分美国承运人（UPS、USPS、联邦快递和 DHL），，，，，，货件追踪用度已计入运费中。。。。 。。。。若是您通过亚马逊的“购置配送”效劳来购置配送，，，，，，则可以免费使用追踪效劳。。。。 。。。。
提醒： USPS 的所有平邮和前言商品邮递效劳货件均包括免费的追踪效劳。。。。 。。。。只管我们要求您为 95% 的美国货件提供有用追踪编码，，，，，，但仍勉励您为所有的卖家自配送货件提供追踪编码。。。。 。。。。追踪可以大幅镌汰与买家联系、亚马逊商城生意包管索赔和货件丧失相关的本钱。。。。 。。。。
亚马逊怎样确定某个包裹是否具有有用的追踪信息？？？？？
我们会使用您在确认发货时提交的追踪信息，，，，，，并向运输承运人验证该信息。。。。 。。。。至少要有一条现实承运人扫描纪录，，，，，，追踪编码才会被视为有用。。。。 。。。。
我的包裹有追踪编码，，，，，，可是有用追踪报告里显示包裹缺少有用追踪信息。。。。 。。。。我该怎么办？？？？？
若是包裹没有经核实的追踪信息，，，，，，在有用追踪编码报告的“无有用追踪”列将显示“X”。。。。 。。。。若是您上传了追踪编码，，，，，，但发明该编码标记为“未确认”，，，，，，则可能的缘故原由有：
您提供的追踪编码不准确。。。。 。。。。
追踪编码准确无误，，，，，，但该编码与您指定的承运人没有任何关联。。。。 。。。。例如，，，，，，若是您使用 UPS 配送包裹，，，，，，但在承运人名称处输入了“USPS”，，，，，，则该追踪信息将标记为“未确认”。。。。 。。。。
追踪编码和承运人名称均准确，，，，，，但您使用的是亚马逊不支持的承运人，，，，，，由于我们无法核实追踪信息，，，，，，因此未将其计入有用追踪率指标。。。。 。。。。
在订单完成配送后上传追踪编码，，，，，，此时追踪编码对买家而言已无用处，，，，，，因此不计入有用追踪率指标。。。。 。。。。
请仔细检查，，，，，，确保您为包裹输入的承运人和追踪编码准确无误。。。。 。。。。在订单完成配送之前，，，，，，您可以在【治理订单】部分更改、重新输入和更新追踪信息。。。。 。。。。您的指标将在 72 小时内反应此更改。。。。 。。。。
若是某个包裹在“无有用追踪”列显示“X”标记，，，，，，且您已核实使用的承运人是亚马逊支持的承运人，，，，，，且追踪编码准确无误，，，，，，请实验重新提交追踪编码。。。。 。。。。若是问题仍然无法解决，，，，，，请联系销售同伴支持要求进一程序查。。。。 。。。。
已作废的订单为什么会显示在我的报告中？？？？？
若是已作废的订单显示在您的报告中，，，，，，是由于您在将包裹发送至承运人之前确认了发货。。。。 。。。。在您确认发货后，，，，，，订单不会被视为已作废订单，，，，，，由于此时已经从买家的信用卡收款。。。。 。。。。您要向买家退款才华作废此类订单。。。。 。。。。为避免泛起此类过失，，，，，，我们建议您仅在承运人收到包裹以后再确认发货。。。。 。。。。
我的有用追踪率报告为什么显示我并未销售的商品所属分类的指标？？？？？
有用追踪率指标记录的是关于下单时商品所属的分类。。。。 。。。。若是您的商品在下单时属于某个分类，，，，，，之后您将该商品移至另一个分类，，，，，，那么您的有用追踪率指标仍会反应之前的分类。。。。 。。。。
有用追踪率报告 E 列中的“InvalidId”是什么意思？？？？？
当人生就是博·(中国)尊龙AG旗舰厅系统无法处置惩罚您针对某个订单输入的追踪信息时，，，，，，系统将在该订单的 E 列中显示“InvalidId”。。。。 。。。。例如，，，，，，若是您的订单编号为 001-12345-67890，，，，，，且我们无法处置惩罚您针对该订单输入的追踪信息，，，，，，则 E 列将显示 【001-12345-67890-InvalidId】。。。。 。。。。
泛起这种情形可能基于以下缘故原由：
您将追踪信息留空。。。。 。。。。
您在追踪信息中输入了人生就是博·(中国)尊龙AG旗舰厅系统无法识别的特殊字符（如标点符号）。。。。 。。。。
要更正所提供追踪信息中的任何潜在过失，，，，，，请继续参阅【怎样编辑追踪编码？？？？？】。。。。 。。。。
怎样编辑追踪编码？？？？？
转至【订单】，，，，，，然后点击【治理订单】，，，，，，即可编辑订单追踪信息。。。。 。。。。在【高级搜索】中输入订单编号。。。。 。。。。找到准确的订单后，，，，，，点击【编辑货件】，，，，，，然后输入修改后的追踪编码。。。。 。。。。
请期待 72 小时，，，，，，以便报告和指标显示更改后的信息。。。。 。。。。
亚马逊官网原文详情：
Valid Tracking Rate FAQ
What should I do if I'm using tracking from a carrier that isn't integrated with Amazon?
If you're a U.S. seller using small or regional carriers that are not integrated with Amazon, you'll need to begin shipping your packages with one of our supported carriers. Look above to learn which carriers are integrated with Amazon. You can also purchase tracked shipping labels directly from Amazon. For more information on purchasing shipping from Amazon, see Buy shipping services and print labels.
If you're an international seller with access to a carrier that's integrated with Amazon (such as China Post), you'll need to use that supported carrier.
How much does tracking cost?
For the majority of US carriers (UPS, USPS, FedEx, and DHL), shipment tracking is already built into cost to ship. If you purchase shipping through Amazon's Buy Shipping service, tracking is also added free of charge.
Tip: All USPS First Class and Media Mail shipments include free tracking. While you're required to provide valid tracking for 95% of US shipments, we encourage you to provide tracking numbers on all of your seller-fulfilled shipments. Tracking can significantly reduce the costs associated with customer contacts, A-to-z Guarantee claims, and lost shipments.
How does Amazon know a package has valid tracking information?
We use the tracking information you submitted when confirming a shipment, and verify it with the shipping carrier. Tracking numbers are considered valid only if they have at least one physical carrier scan recorded.
My package has tracking but is showing up in my Valid Tracking Report as lacking valid tracking information. What should I do?
A package that doesn't include verified tracking information will have an "X" in the "No Valid Tracking" column of your Valid Tracking ID report. If you uploaded a tracking number but are seeing it marked as unconfirmed, it might be because:
The tracking number you provided is incorrect.
Your tracking number is correct, but it's not associated with the carrier you specified. For example, if you use UPS to ship a package but enter "USPS" as the carrier name, the tracking information will be marked as unconfirmed.
The tracking number and carrier name are correct, but you used an unsupported carrier, which we cannot verify and so will not count toward your Valid Tracking Rate metric.
The tracking number was uploaded after the order was delivered, meaning it was not useful to the buyer and thus does not count toward your Valid Tracking Rate metric.
Please check to make sure you entered the carrier and tracking number for your package correctly. You can change, re-enter, and update the tracking information under Manage Your Orders until the order is delivered. Your metrics will reflect this change within 72 hours.
If you have a package marked with an "X" in the "No Valid Tracking" column, and you've verified that the tracking number for the Amazon-supported carrier is correct, try submitting the tracking number again. If this doesn’t solve your issue, contact Seller Support for additional investigation.
Why are canceled orders showing up in my report?
If canceled orders are showing up in your report, it's because you confirmed shipment before you delivered the package to the carrier. An order is not considered a cancellation when you have confirmed shipment because the buyer's credit card is charged. To cancel this kind of order, you're actually refunding the buyer. To prevent this sort of mix-up, we recommend that you confirm shipment only after the carrier has received the package.
Why is my Valid Tracking Rate report showing metrics for a category in which I do not sell?
The Valid Tracking Rate metric is recorded for the category of an item at the time an order is placed. If your item was previously listed in a category at the time an order was placed, then you will have a Valid Tracking Rate metric in that category even if the item is now listed under a different category.
What does "InvalidId" mean in column E of my Valid Tracking Rate report?
When our system can't process the tracking information you entered for an order, "InvalidId" will display in column E for that order. For example, if your order ID was 001-12345-67890 and we weren't able to process the tracking information you entered for that order, column E will display 001-12345-67890-InvalidId.
This can happen if:
You left the tracking information blank
You entered special characters (such as punctuation) that our system can't recognize in the tracking information.
To correct any potential errors in the tracking information you provided, continue to How do I edit a tracking number?.
How do I edit a tracking number?
You can edit order tracking information by going to Orders, and then Manage Orders. Enter the Order ID into the Advanced Search. Once you find the correct order, click Edit Shipment and provide the revised tracking number.
Allow 72 hours for the report and metric to reflect the changes.
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