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6. How to remove United States-bound Advanced Logistics Program orders from the program based on qualified reasons?

To help merchants ship their United States-bound orders most efficiently, merchants may remove United States-bound orders from the Advanced Logistics Program directly in Merchant Dashboard, based on a list of qualified removal reasons.

To remove an order, merchants may first navigate to the ¡°Action¡± menu dropdown of the order in Orders > Unfulfilled Orders page in Merchant Dashboard, and select ¡°Remove from A+ Program¡±, as shown below:

Merchants will then be presented with a popup modal where they can input more information, such as selecting one of the qualified reasons for the removal:

Please note the following about this list of qualified reasons:

  • ¡°Shipping from outside of Mainland China¡±: selecting this qualified reason for removing a United States-bound order allows merchants to ship it from their warehouses outside of Mainland China with faster delivery time and improved customer experience.

  • ¡°Unsupported product¡±: a list of currently unsupported product categories can be found in ¡°3. Product categories unsupported by the Advanced Logistics Program¡± in this article.

  • ¡°Overweight¡± and ¡°Oversized¡±: please refer to ¡°2. What are the dimensions and weight limits for packages delivered to Advanced Logistics Program warehouse (Mainland China-originating, United States-bound orders)?¡± above for more information.

  • ¡°Other¡±: if ¡°Other¡± is selected, merchants are required to elaborate in the ¡°Comment¡± section below before removing the order (see below for details).

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