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2021/09/08
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How to prevent pre-fulfillment cancellations / refunds:

  • Provide accurate product inventory in the Product Catalog, in order to prevent cancellations due to running out of inventory. Please update the inventory for your products accordingly to accurately represent your product¡¯s available inventory.

  • Fulfill orders timely and have orders confirmed fulfilled by shipping carriers within the appropriate timeframe according to Merchant Policy 5.5.

  • Utilize quality shipping carrier service levels to ensure packages do not get damaged or cancelled prior to fulfillment.

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