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How do I report customer fraud?

You can report customer fraud if there have been multiple refunds (for more than 2 orders) for the same customer.

Please follow the steps below to report customer refund abuse:

1. Navigate to Orders > History.

2. Find the refunded order that you¡¯d like to file for customer refund abuse, and click on the link ¡°not eligible for payment¡± under Payment Status column.

3. Review refund details, and click on ¡°Report Fraud¡± to open a dispute against customer refund abuse.

4. Review the conditions under the Confirm modal and check all the boxes.

5. Provide the requested information to successfully open a dispute.

Please ensure that the information is accurate. You will not be able to open a dispute case until all examples for prior customer refunds are genuine. Please attach screenshots of any proofs you may have to help with the case.

6. Please review all information and click Submit.

You will then be able to review and track your dispute.

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