Shopee虾皮网卖家课堂：逾额收取运费是怎么回事？？？？ ？？？
逾额收取运费
想知道为什么纵然包裹已乐成交付，， ，，，，您也没有收到过户证实？？？？ ？？？
这可能是由于订单保存运费过高的问题。。。 。。。阅读更多内容以相识什么是运费逾额收费，， ，，，，怎样爆发运费逾额收费以及Shopee接纳了哪些步伐来缓解这一问题？？？？ ？？？
什么是逾额收费，， ，，，，这是怎么爆发的？？？？ ？？？
多收运费是指Shopee的集成渠道收取的运费高于卖方凭证重量或体积重量（尺寸）（以较高者为准）的预期运费时，， ，，，，卖方应肩负的过量运费。。。 。。。单击此处相识怎样盘算集成3PL的运费。。。 。。。
3PL收取的运费与卖方预期的运费之间保存差别的缘故原由可能是由于以下缘故原由：
1.对订单的现实重量/尺寸有误解
3PL将凭证包裹的现实重量或尺寸收取运费。。。 。。。一些特另外重量或尺寸可能会导致向订单收取更高的运费。。。 。。。
例l：现实重量
物品：电子物品
产品重量：19.5kg
预计订单重量：L号（10kg-20kg）
现实订单重量：包括外部包装的现实重量-20.5kg = XL号
规范ll：尺寸（仅适用于忍者车）
物品：电子物品
产品重量：5kg
包裹尺寸（长x宽x高）：（80cm x 80cm x 80cm）
预计订单重量：S号（0kg-5kg）
现实订单重量：包括外部包装的体积重量：（80 + 80 + 80）= 240 =尺寸XL
2.系统/人为过失
3PL过失地收取了过失的运费，， ，，，，原本以为该用度要低得多。。。 。。。
例如：Ninja Van Order
订单“ A”的运费应凭证尺寸S（$ 4）收取�。。 。。。� ，，，，但由于某些问题，， ，，，，运费凭证尺寸XL（$ 16）收取。。。 。。。
为了缓解这个问题，， ，，，，Shopee 提供了一个特征来资助标记出由3PL 收取高运费的订单
当第三方物流收取异常高的运费，， ，，，，这可能会导致代管被释放给卖家是负面的。。。 。。。
例子:
这个项目的价值是0.50美元。。。 。。。买方支付了1.49美元的运费。。。 。。。
然而，， ，，，，第三方物流收取运费16美元，， ，，，，造成了14.51美元的扣除，， ，，，，这将从卖方的代管因此造成的代管是负数。。。 。。。
若是准确的运费是4美元，， ，，，，多收的用度是12美元。。。 。。。
为了阻止这种情形爆发，， ，，，，系统将标记出订单与异常高的运费和代管将保存，， ，，，，直到接纳进一步的行动。。。 。。。然后 Shopee 将与物流相助同伴一起检查，， ，，，，确认订单的现实重量/尺寸和运输，， ，，，，以验证系统的盘算效果。。。 。。。
一旦第三方物流已经确认，， ，，，，我们将更新新的运费响应，， ，，，，你的代管将被释放。。。 。。。此验证历程可能需要3-5个事情日。。。 。。。因此，， ，，，，我们追求你们的相助:
确保填写须要的栏目(即项目的尺寸)
在产品详细信息页面中输入的产品的重量和尺寸被准确地键入(即卖方已经在尺寸中思量了包装因素) ，， ，，，，因此验证历程将获得便当
shopee官网原文详情：
Shipping Fee Overcharged
Wondering why you're not receiving your escrow even when the parcel has been successfully delivered?
This may happen because the order has a shipping fee overcharge issue. Read more to understand what is shipping fee overcharge, how does shipping fee overcharge happen and what is Shopee doing to help mitigate this issue?
What is overcharge and how does this happen?
Overcharge is the excessive shipping fee borne by Sellers when the shipping fee charged by Shopee's Integrated Channel is higher than the seller expected shipping fee based on the weight or volumetric weight (dimensions) depending on whichever is higher. Click here to find out how to calculate the shipping fees for integrated 3PL.
The reason there's a difference between the shipping fee charged by 3PL and seller expected shipping fee could be due to the following reasons:
1. Misconception on actual weight/dimension of the order
3PL would charge shipping fee based on the parcel's actual weight or dimensions. A few additional weights or dimensions could cause an order to be charged a higher tier of shipping fee.
Example l: Actual Weight
Item: Electronic item
Item weight: 19.5kg
Expected order weight: Size L (10kg - 20kg)
Actual order weight: Actual weight inclusive of external packaging - 20.5kg = Size XL
Example ll: Dimensions (Only applicable for Ninja Van)
Item: Electronic item
Item weight: 5kg
Parcel Dimension (L x W x H): (80cm x 80cm x 80cm)
Expected order weight: Size S (0kg - 5kg)
Actual order weight: Volumetric weight inclusive of external packaging: (80+80+80) = 240 = Size XL
2. System/Human Error
3PL mistakenly charges the wrong shipping fee where it is supposed to charge significantly lower than that.
Example: Ninja Van Order
Shipping fee for Order "A" supposed to be charged based on size S ($4), but due to certain issues the shipping fees was charged based on Size XL ($16).
To help mitigate this issue, Shopee has put in place a feature to help flagged out orders with high Shipping Fee charged by 3PL
When 3PL charges an unusually high Shipping Fee, this may result in the escrow being released to the seller to be negative.
Example:
The item value for this is $0.50. The buyer has paid a shipping fee of $1.49. However, 3PL charges a shipping fee of $16 causing an deduction of $14.51 which will be deducted from the seller's escrow hence causing the escrow to be negative. If the correct shipping fee here is $4, the overcharge amount is $12.
To avoid this from happening, the system will flag out orders with unusually high shipping fees and the escrow will be withheld until further actions are taken. Shopee will then check with out logistic partners to confirm the actual weight/size and shipping of the order to validate what the system had calculated.
Once 3PL has confirmed, we will update the new shipping fee accordingly and your escrow will be released. This process of validation may take 3-5 working days. Thus, we seek your cooperation to:
Ensure the necessary field (i.e. dimensions of the item) are filled in.
Weight and Dimension of the product that's input in the product details page are correctly keyed in (i.e. Seller had factored in the packaging in the dimension) so validation process will be facilitated.
文章泉源：shopee官方网站