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怎样实现与亚马逊买家的有用相同？？？？？？

2020/08/20

与买家有用地相同

与其他大大都在线销售渠道相比，，，，，，，在 Amazon 上开店时，，，，，，，将更少地由您去向买家发出通讯，，，，，，，由于许多流程通讯都由亚马逊认真处置惩罚。 。。。。。

  • 相识有关在亚马逊上开展营业的买家相同政策；；；；； ；；；相识何时应由亚马逊处置惩罚与买家的相同，，，，，，，以及您的公司何时适合（或不适合）举行相同。 。。。。。通常，，，，，，，除非订单配送和相关的客户效劳需要，，，，，，，不然您不得向买家发送通讯内容。 。。。。。请实时回复买家有关订单状态的问题。 。。。。。
    注重： 亚马逊会向买家发送所有与订单和配送相关的通讯。 。。。。。为阻止泛起冲突的新闻或混淆，，，，，，，请勿向买家发送与订单或配送相关的通讯。 。。。。。
  • 在允许的备货时间和发货时间规模内配送所有订单，，，，，，，且配送的商品与您宣布销售的商品完全一致。 。。。。。
  • 清晰诠释您的政策和流程并提供其他相关信息。 。。。。。别的，，，，，，，请相识有关治理退货的更多信息。 。。。。。
  • 请记着，，，，，，，买家期望卖家提供的客户效劳水平与亚马逊为其提供的客户效劳水平相同。 。。。。�？？？？？？突е愣仁俏颐怯糜谌ê�亚马逊卖家绩效的最主要指标之一。 。。。。。详细相识卖家绩效目的的主要性，，，，，，，以及怎样权衡卖家绩效。 。。。。。
  • 当买家请求信息、退货或退款时，，，，，，，应坚持礼貌、耐心。 。。。。。
  • 要相识更多信息，，，，，，，请参阅榨取的卖家运动和行为。 。。。。。

 

 亚马逊官网原文详情：

Communicate Effectively With Customers

Selling on Amazon requires less communication from you to buyers than most other online sales channels, because much of the process communication is handled by Amazon.

  • Learn about customer communication policies for doing business on Amazon; be aware of when Amazon handles the communications to customers and when it is appropriate for your company to communicate (or not). Generally, you will not send communications to customers other than as necessary for order fulfillment and related customer service. Respond promptly to customer questions about the status of their order.
    Note: Amazon sends all order and shipping-related communications to customers. To avoid conflicting messages or confusion, do not send order or shipping-related communications to customers.
  • Fulfill all orders within the promised lead time and shipping windows, and ship exactly what you listed for sale.
  • Clearly explain your policies and processes, and provide other pertinent information. In addition, learn more about managing returns.
  • Keep in mind that customers have come to expect the same level of customer service from sellers that they receive from Amazon. Customer satisfaction is one of the most important performance measures we use to determine how well you are doing as a seller on Amazon. Learn more about the importance of seller performance targets and how seller performance is measured.
  • Be courteous and patient with customers when they request information, returns or refunds.
  • Learn about prohibited seller activities and actions.

 文章泉源：亚马逊官方网站 

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