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FREQUENTLY ASKED QUESTIONS
Do¡¯s and Don¡¯ts
What you should do
Give an attractive voucher discount for higher conversion
Voucher minimum spend can be slightly higher than your current shop¡¯s ABS (average basket size) to increase overall items ordered and ABS
Low discount or overly high minimum spend are less effective in driving clicks
Consider voucher quantity cap after checking your buyer targeting size displayed
Use targeting ?lters of your buyer¡¯s behaviour: Orders, ABS, GMV (gross merchandise value)
Use different voucher codes to measure responsiveness of different buyer groups
What you should not do
Don¡¯t spam buyers every day with the same content or they will stop responding to your chats
Don¡¯t use vulgarities
Don¡¯t ignore or be unpleasant to buyers in chat responses
Seller Tips!
Providing excellent customer service via chat is an important way to help boost your sales and build customer loyalty. Learn more on Chat Response Rate.
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