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Amazon Custom: Image customization

Important: In order to access the Amazon Custom tools, you will need to be approved via this application and your listings must be active.

Image customization

Image customization allows customers to personalize your product by uploading their own image from their device. Customers can also add and format text for their own images. Image customization is available within the Custom tools as one of four options for Customization Type. 

 

Create a listing using image customization

1. Enable your product customization:
   
   1. Go to Inventory > Manage Inventory and click the Custom Products tab.
   2. From the Manage Custom Product Listing page, click Enable Customization to the right of the ASIN you wish to enable.
2. From the Edit Customization Information page, click the Add Surface button. You are allowed up to 5 surfaces with 10 customizations per surface.
3. Enter a surface label for the surface. This label is only used to help you organize your customizations. This label will not be shown to customers.
4. Enter a label and upload a preview imageLabel the surface (i.e. front of shirt or back of shirt) and upload a preview image. The surface preview image is the image that customers will place customizations on. The preview image must be a square image with a minimum 400x400 px in JPEG or PNG format with a max size of 3MB.
5. OptionalEnter Instructions. You can apply instructions to the overall product and/or apply instructions to each individual text customization (i.e. use capital letters only). All instruction fields are visible to the customers and should clearly specify what the customer is personalizing. We recommend entering less than 3 lines of instructional text per instruction field.
6. Optional Upload a clipping mask. Clipping masks allow you to define areas of your preview that should not be covered by customer uploaded images. For example, if you sell a phone case and you masked both the background and camera hole, a customer uploaded image would appear as if it was perfectly cut in the shape of the case, leaving the background and camera hole intact.                                                      

   

    

7. Select the Add customization button to add a customization type.Select Image from the customization type pop-up screen and click Add Customization.
   Note: You can add all customization types with one another.                                               
8. Customers are able to see a preview of the image they upload. To define the parameters and location of the image your customers will see, enter Placement and Image customization information. Mark whether this customization type is required for customers before adding the product to their cart. Customizations are defaulted as required.
   
   1. Enter the label and instructions for the buyer, i.e. Phone case image (Upload a high resolution photo). This is visible to the customer and should clearly specify what the customer is personalizing.
   2. In the 400 x 400 box, draw (by clicking or dragging your cursor) or type the coordinates of the position where you would like your customization preview to display on your preview image. The top left corner of the image area is (0, 0).
   3. Optional: Center the position of the customization preview using the ‘vertical’ or ‘horizontal’ buttons. The blue box will automatically realign.
   4. Select whether the image the customer uploads to static or free placement. Static placement allows customers to upload one or more image files to a static location that you specify. Free placement allows customers to upload one or more image files to a product with the ability to place the upload(s) anywhere on the design.

      Example: Free Placement

      

      Example: Static Placement

      

9. If you accept multiple image uploads, click add customization or add surface and repeat the steps above.
10. If you decide to allow customers to add text or font colors see Text Customization with Amazon Custom.
11. Once you’ve added all necessary surfaces, customizations (images, text, options), fonts, colors, and optional clipping mask images, you can click the preview button to see an interactive copy of what the customized product will look like on Amazon.
12. Once you are done entering customization information, click Save in the bottom right hand corner of the page to publish the product to Amazon. This process can take up to 24 hours.  

 

For information on viewing image customization orders, see Fulfilling an Order using Amazon Custom.

Frequently Asked Questions for Image Customizations

I uploaded a preview image, thumbnail, or overlay image but received an error message: ‘image is not supported’?

We follow Amazon’s policy for image validation. If you feel you received this message in error please contact Seller Support.

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