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Problem group: Label missing - product related

The table below provides information about labeling problems. To learn more about how to avoid these problems, watch our Inventory labeling requirements video.

Tip: If you do not want to label your products yourself, Amazon will apply them for you, for a per-unit fee. For more information, visit FBA Label Service.

Problem type	Problem description	How to avoid the problem
Amazon barcode missing	One or more of the products in your shipment arrived without the required scannable Amazon barcode, also known as an X00 label or FNSKU. The Amazon barcode is an identifier that fulfillment centers use to identify individual offers for a specific ASIN.	If you chose to use an Amazon barcode when you created a listing for a product to be fulfilled by Amazon, you must put the correct X00 label on the product. You can print Amazon barcodes from the Label Products page when you create a shipment or at any time from the Manage Inventory page. Make sure the label title matches the corresponding unit, and label your units one at a time. Cover the entire original manufacturer barcode with your Amazon barcode label, and make sure the Amazon barcode is visible so it can be scanned at the fulfillment center. For more information, see Use an Amazon barcode to track inventory and How to label products (PDF).
Manufacturer barcode missing	One or more of the products in your shipment arrived at the fulfillment center without the required scannable manufacturer barcode (GCID, UPC, EAN, JAN, or ISBN). Amazon will always use the manufacturer barcode to track your inventory throughout the fulfillment process, unless you change your barcode setting.	Make sure your products have a physical barcode (GCID, UPC, EAN, JAN, or ISBN) that is visible so it can be scanned at the fulfillment center. If an ASIN qualifies for tracking by the manufacturer barcode but doesn't have a physical barcode, you can print labels by going to the Inventory Amazon Fulfills page and selecting Print item labels from the Action on drop-down menu. Make sure the label title matches the corresponding unit, and label your units one at a time. For more information, see Using the manufacturer barcode to track inventoryand How to label products (PDF).
Suffocation warning missing	Suffocation warning labels are required for poly bags with an opening that is 5 inches or larger (measured when flat).	Suffocation warnings must be printed in a legible font size for the size of the bag and placed in a prominent location. Measure the length plus the width of the bag when determining font size: 60 inches or more = 24 point 40 to 59 inches = 18 point 30 to 39 inches = 14 point less than 29 inches = 10 point Example warning WARNING: To avoid danger of suffocation, keep this plastic bag away from babies and children. Do not use this bag in cribs, beds, carriages, or play pens. This bag is not a toy. For more information, see the "Poly-bagged units" section of Packaging and prep requirements.

Problem group: Incorrect label - product related

Problem type	Problem description	How to avoid the problem
Unit mislabeled	The item arrived with a barcode that does not match the physical product.	Label your products one at a time. Make sure the label title matches the corresponding product. For more information, see: FBA product barcode requirements Use an Amazon barcode to track inventory Label products
Barcode cannot be scanned	One or products in your shipment had a barcode that was smudged or smeared and could not be scanned at the fulfillment center.	Make sure your products have a physical, scannable barcode (GCID, UPC, EAN, JAN, or ISBN). Label placement and size Cover any original barcodes. When using an X00 label, cover the entire, original manufacturer barcode with your label. No other barcodes should be visible. Use the correct label, and the correct size and type. Item labels must measure 1 x 2 5/8 inches. If you are printing your own barcode labels, be sure to use format Code 128A. Make sure there is a 0.25-inch minimum quiet zone before and after the barcode. Printer requirements Use a laser printer for your labels. Inkjet printers are more susceptible to smearing and blurry images. Clean your printer. Many labeling errors are caused by dirty printer heads. For more information, see: FBA product barcode requirements Use an Amazon barcode to track inventory Label products
Barcode is not accessible by scanner	Due to poor label placement, or prep such as bubble wrap, your barcode is not scannable.	Place the label on the outside of any packaging and on a flat surface. Do not fold the label over edges or place it on a curve. Make sure there is a 0.25-inch minimum quiet zone before and after the barcode. Cover all other visible barcodes except for serial number barcodes that uniquely identify the item (for example, IMEI barcodes on mobile phone packaging). Make sure that each item in a case pack has an Amazon barcode and that any barcodes on the case have been removed. For more information, see: Use an Amazon barcode to track inventory Using the manufacturer barcode to track inventory Label products

Problem group: Other label problems - product related

Problem type	Problem description	How to avoid the problem
Labeling required	One or more of the products in your shipment required either a manufacturer barcode or an Amazon barcode, or both, to be applied because of one or more of the following reasons. The barcode: Is missing Cannot be scanned Label is incorrect Is not accessible by the scanner	Label your products one at a time. Make sure the label title matches the corresponding product. Make sure your products have a physical, scannable barcode (GCID, UPC, EAN, JAN, or ISBN). Place the label on the outside of the packaging and on a flat surface. Do not fold the label over edges or place it on a curve. For more information, see: FBA product barcode requirements Use an Amazon barcode to track inventory Label products

Problem group: Unplanned prep - Bagging

Tip: If you want Amazon to do your product prep for a per-unit fee, go to the Optional Services page and select Amazon for Who preps? For more information, visit FBA Prep Service.

Problem type	Problem description	How to avoid the problem
Bagging	Items in your shipment did not include the required poly bagging.	Poly bags used to protect items must meet the following requirements. Note: If a unit is poly bagged, it may also require a label if the bag prevents the barcode from being scanned. Poly bag requirements The thickness of the bag must be at least 1.5 mil (thousandth of an inch). The poly bag or shrink wrap must not protrude more than 3 inches past the dimensions of the product. Poly bags must be transparent. Poly bags must be completely sealed. Poly bag label requirements The poly bag must have a barcode (GCID, UPC, EAN, JAN, or ISBN) or X00 label that is scannable through the bag or have an X00 or ASIN label on the outside of the bag. Poly bags with an opening of 5 inches or larger (measured when flat) must have a suffocation warning printed on the bag or attached as a label. Categories that may require poly bags include: Liquids Pellets, powders, and granules Plush Baby products Apparel, fabric, and textiles Jewelry Small products For more information, visit Packaging and prep requirements and watch our Inventory prep requirements video.
Opaque bagging	Items in your shipment required a black, opaque outer bag.	Adult products must be packed in black, opaque bags. The outside of the bag must have a scannable X00 or ASIN label and a suffocation warning. These include but are not limited to the following: Items that contain pictures of live, nude models Packaging that uses obscene or profane messaging Items that are lifelike but do not show a live, nude model For more information, see Packaging adult products

Problem group: Unplanned prep - Bubble wrap

Problem type	Problem description	How to avoid the problem
Bubble wrap	Items in your shipment did not include the required bubble wrap.	Bubble wrap can protect items from breaking during shipment or storage. Categories that may require bubble wrap include: Liquids Sharp items Glass, ceramic, breakable, and fragile items For more information, see: Shipping and routing requirements Packaging glass ceramic breakable and fragile units

Problem group: Unplanned prep - product related

Problem type	Problem description	How to avoid the problem
Taping	Items in your shipment had inadequate taping.	Taping can protect products during storage and shipment. Tape can be used to seal poly bags, bubble wrap, boxes that can open easily and caps of bottles that contain liquid, as well as to secure loose products. For more information, visit Prepare your products for FBA shipping

Problem group: Expiration problems

Problem type	Problem description	How to avoid the problem
Expiration issue	Your expiration-dated inventory must be prepped so the expiration date is visible during the receiving process.	Inventory requirements Amazon considers a best-by or sell-by date the equivalent of an expiration date. Topical and consumable products, including nutritional supplements: All are considered as subject to expiration, whether for human or animal consumption. Health and beauty products: These are marked to expire 900 days after the date they are processed at the fulfillment center. Label requirements Expiration dates must be displayed in the format MM-DD-YYYY or MM-YYYY. If the expiration date is in a different format, you must cover the existing date with a printed label that shows the expiration date in the correct format. Products that can expire must have the expiration date printed on both the master box (in 36-point font or larger) and on the individual or retail display units. If the product has a "manufactured date" printed on it, you must cover that date with an expiration date label in the correct format. Products with expiration dates cannot be tracked using the manufacturer barcode and must have an Amazon barcode. For more information, see Use an Amazon barcode to track inventory. Packaging requirements All case packs, multi-packs, and display boxes must have the expiration date on the box or bundle, as well as on each individual item inside the box or bundle. Products that expire and are contained in packaging that requires additional prep, such as glass jars or bottles, must be prepped to ensure that Amazon associates can see the expiration date during receiving. For more information, see Expiration-dated FBA inventory

Problem group: Inaccurate box count

Amazon requires accurate box content information for each box sent to a fulfillment center. This information allows the fulfillment center to receive your shipment more quickly and make your inventory available for sale sooner. If you do not provide box content information, Amazon manually processes your box contents and charges you a manual processing fee.

• January to October: $0.10 per unit

• November and December: $0.15 per unit

Note: For more information on how to avoid this, see our Shipment information accuracy video.

Problem type	Problem description	How to avoid the problem
Inaccurate number of boxes	The number of boxes shipped to the fulfillment center did not match the box content information provided with the shipment.	You are required to provide box content information for each box sent to Amazon. This includes: Unit quantity of each SKU per box Expiration dates (if applicable) Box weight and dimensions Make sure that the number of boxes you send per shipment matches the number of boxes you specified when you created your shipment. If you decide to send additional items after finalizing a shipment, create a new shipment. If you are unable to send the products originally planned in your shipment, delete the inaccurate shipment and create a new one. For more information, see Provide box content information.

Problem group: Inaccurate item quantities in box

Problem type	Problem description	How to avoid the problem
Inaccurate item quantity in box	There were item quantities in your shipment that did not match the expected amount based on the box content information you provided.	Provide box content information in the Prepare Shipment step of the shipment creation workflow, or by uploading an XML file via Amazon Marketplace Web Service (Amazon MWS). You must put your box labels on the correct boxes to ensure that the label information identifies the contents of each box. For additional information, see Set quantity for shipments to Amazon.

Problem group: Unexpected items in box

Problem type	Problem description	How to avoid the problem
Unexpected item found in box	One or more boxes in the shipment contained items that were not specified in the box content information you provided.	You are required to provide accurate box content information for each box sent to Amazon. This includes: Unit quantity of each SKU per box Expiration dates (if applicable) Box weight and dimensions Provide box content information at the Prepare Shipment step of the shipment creation workflow, or by uploading an XML file via Amazon Marketplace Web Service (Amazon MWS). If you want to send additional items after finalizing a shipment, create a new shipment. If you cannot send the products originally planned in your shipment delete the shipment and create a new one. For more information, see Provide box content information.

Problem group: Unexpected items in shipment

Problem group	Problem description	How to avoid the problem
Unexpected item found in shipment	Your shipment contained items that were not on the original shipping plan.	Before sending your inventory, list all individual items in the shipment on the shipping plan. When labeling your items, make sure that the label affixed on the item matches the item. Pay extra attention to subtleties such as size and color variations. For more information, see Set quantity for shipments to Amazon.

Problem group: Inaccurate quantities in shipment

Problem type	Problem description	How to avoid the problem
More items received than expected	Your shipment contained more than the number of items specified on the shipping plan.	Verify the quantities of each unique item in the shipment, and ensure that they match the quantities specified on the shipping plan. If you want to send additional items after finalizing a shipment, create a new shipment. If you cannot send the products originally planned in your shipment, delete the shipment and create a new one. For more information, see Set quantity for shipments to Amazon.

Problem group: Product listing problems

Problem type	Problem description	How to avoid the problem
Product title change required	The product titles for ASINs listed must have the correct information and formatting. Your product title did not meet the FBA product title requirements and/or did not match the product label.	Use 50 characters maximum, generally. Some product categories allow longer titles. See category-specific instructions for more details. Capitalize the first letter of each word. Do not use all caps. Do not use capital letters for and, or, for, the, a, an. Do not capitalize prepositions with fewer than five letters (in, on, over, with). Use numerals (2 instead of two). Spell out measurements (6 inches not 6"). Do not use symbols, such as ~ ! * $ ? Do not use characters such as ?, ?, ?, etc. Product information Include the size and color in "child" ASINs for variations. See About parent-child relationships for more information. Do not include price or promotional messages, such as "sale" or "free ship." Do not use subjective commentary, such as "Hot Item" or "Best Seller." Your merchant name for brand or manufacturer information should not be included, unless your product is Private Label. For more information, see FBA product title requirements

Problem group: Transportation-related problems

Problem type	Problem description	How to avoid the problem
Product or shipment sent to the wrong fulfillment center	Inventory was shipped to a different fulfillment center than the one indicated in your shipping plan.	Adhere to the split shipments set up in your account. Different products are shipped to different locations to maximize efficiency. Verify that your shipment ID label is in a clear and visible location. This problem may occur when your carrier delivers the shipment to the wrong location. Work with your carrier to ensure that your shipment is delivered to the address on the shipping label. Some fulfillment centers may share a ZIP code. Be sure to print the correct address on the shipment label if you are identifying the fulfillment center location by the ZIP code. For more information, see: Shipping products to Amazon FBA Inventory Placement Service

Problem group: FBA restricted items

Problem type	Problem description	How to avoid the problem
Restricted item	Some products require prior approval before you can sell them on Amazon. There are also products that FBA does not support. All Amazon requirements and restrictions also apply to FBA.	Certain products cannot be listed for sale on Amazon. Some products may be eligible for sale on Amazon but cannot be sold through FBA. Some products cannot be sold as a matter of compliance with legal or regulatory restrictions (for example, prescription drugs). Specific product content is prohibited as a matter of Amazon policy (for example, crime scene photos). For more information, visit: Categories and products requiring approval Expiration-dated inventory FBA prohibited products Restricted products FBA product restrictions

Problem group: Damaged products

Problem type	Problem description	How to avoid the problem
Product damaged upon arrival	Some of your items arrived damaged at the fulfillment center, and we could not process them into your sellable inventory.	Prep your products according to our Packaging and prep requirements. Using proper packing material (dunnage) when packing your boxes can help ensure your inventory is not damaged in transit. Acceptable dunnage includes Foam sheets or cushioning Air pillows Bubble wrap Full sheets of paper When sending pallets, stack your boxes with the heaviest boxes on the bottom and the lightest on the top. For more information, see Seller requirements for LTL, FTL, and FCL deliveries

Problem group: Canceled, misrouted, or incomplete shipments

Problem type	Problem description	How to avoid the problem
Shipment was canceled, misrouted, or incomplete (standard-size or oversize)	One or more shipments were not in compliance with FBA¡¯s canceled, misrouted, and incomplete shipments policy. Once you approve a shipping plan, you must ship your products to Amazon as stated in that plan, including sending the stated quantity of each product to the assigned fulfillment center. Deleting shipments after you have approved them, misrouting shipments, or sending incomplete shipments may delay the receipt of your inventory and its availability for sale. Note: The Problem quantity for this shipment indicates the number of units that were received with problems.	To ensure that any future multi-destination shipments comply with FBA policy, do not delete shipments after you approve the plan, and make sure that all shipments in your approved plan arrive within 30 days after the first shipment arrives at a fulfillment center. For more information, see Deleted, misrouted, and incomplete shipments. Important: We will notify you if a shipment does not meet these guidelines. If you do not correct the identified problems, we may do one or more of the following: Refuse to accept future shipments and return them to you at your cost Suspend your ability to create new shipments Repackage or relabel your shipments and charge you a fee for doing so If you would like to send your eligible inventory to a single destination, you can sign up for the FBA Inventory Placement Service. Amazon will then receive your units and redistribute them across our fulfillment network as needed. A per-unit service fee applies. Using this service can help you avoid delays and unplanned service fees if you find it hard to manage multi-destination shipments.

Problem group: Other problems ¨C product and shipment related

Problem type	Problem description	Problem description and how to avoid
There were general issues identified with your shipment.	Generic event	Follow the steps below for instructions on how to avoid these problems. In Seller Central, go to the Inventory tab and select Manage FBA Shipments. On the Shipping Queue page, click Track shipment to the right of the shipment. On the Shipment summary page, go to Problem details.

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