亚马逊物流买家退货报告怎么看？？？？？？？？
2020/10/09
亚马逊物流买家退货报告（概览）
您可以在亚马逊物流买家退货报告中看到已退货亚马逊物流商品的列表。。。。。买家退回商品时 ，，，，，，，，我们会评估退还商品的状态（库存属性） ，，，，，，，，然后凭证状态处置惩罚退货。。。。。
有关亚马逊物流退货处置惩罚和政策的更多信息 ，，，，，，，，请参阅亚马逊物流订单的买家退货。。。。。
提醒： 亚马逊物流退货不会在【治理退货】页面中显示。。。。。【治理退货】页面仅用于卖家自配送商品的退货。。。。。
未退回商品的退款
我们可能会自行决议发放退款而不要求买家退回商品。。。。。这些退款不会在亚马逊物流买家退货报告中显示。。。。。您可以在付款报告的【退款】部分的【商品用度】中看到您肩负的退款金额。。。。。
对买家退款的赔偿
您可以在赔偿报告中追踪切合条件的买家退款的赔偿（无论商品是否已退回）。。。。。
不可售库存
若是库存属性为【有缺陷】、【买家导致残损】或者【已残损】 ，，，，，，，，可以思量针对这些商品提交移除订单 ，，，，，，，，或者启用自动移除不可售库存的选项。。。。。 有关更多信息 ，，，，，，，，请参阅移除库存概览或自动移除库存。。。。。
字段界说
| 在线问题 | 下载问题 | 形貌 |
|---|---|---|
| 退货日期 | 退货日期 | 运营中心处置惩罚退货商品的日期。。。。。接纳“DD-MM-YYYY”名堂。。。。。 |
| 订单编号 | 亚马逊订单编号 | 退货商品在原始货件中的唯一编号（如适用） |
| 卖家 SKU | SKU | 卖家的商品编码 |
| ASIN | ASIN | 亚马逊商品编码 |
| FNSKU | FNSKU | 配送网络 SKU |
| 商品名称 | 商品名称 | 亚马逊商城中显示的商品名称 |
| 数目 | 数目 | 退货商品的数目 |
| 运营中心 | 运营中心编号 | 处置惩罚退货商品的运营中心 |
| 库存属性 | 库存属性详情 | 退货商品状态：有关详细说明 ，，，，，，，，请参阅下面的“状态代码” |
| 缘故原由 | 缘故原由 | 买家对退货缘故原由的简要形貌。。。。。有关详细说明 ，，，，，，，，请参阅下面的“买家退货缘故原由” |
| 状态 | 状态 | 对买家退货状态的简要形貌。。。。。有关详细说明 ，，，，，，，，请参阅下面的“退货状态”。。。。。 |
| LPN | LPN | 用于在配送历程中识别特定商品的唯一序列号。。。。。 |
| 买家谈论 | 提供买家提交的有关退货缘故原由的谈论（若有）。。。。。 |
状态代码
| 库存属性 | 形貌 |
|---|---|
| SELLABLE | 商品已退回库存并处于可售状态。。。。。 |
| DAMAGED | 亚马逊对残损认真。。。。。所有权转移给亚马逊。。。。。亚马逊凭证亚马逊物流丧失和已残损库存赔偿政策对您举行赔偿。。。。。 |
| CUSTOMER DAMAGED | 商品以“不可售”状态退回库存。。。。。 这并纷歧定意味着商品自身损坏（例如 ，，，，，，，，商品的外包装有可能被翻开） ，，，，，，，，可是这种情形下商品不可再次出售。。。。。在这种情形下将退款给买家 ，，，，，，，，但商品在库存中将保存“不可售”状态。。。。。 您可以请求将商品退还给您。。。。。相识有关建设移除订单的更多信息。。。。。 |
| DEFECTIVE | 商品以“不可售”状态退回库存。。。。。 商品保存显着残损 ，，，，，，，，或买门风称保存瑕疵。。。。。将退款给买家 ，，，，，，，，但商品在库存中将保存“不可售”状态。。。。。 您可以请求将商品退还给您。。。。。相识有关建设移除订单的更多信息。。。。。 |
| CARRIER DAMAGED | 亚马逊对残损认真。。。。。所有权转移给亚马逊。。。。。 亚马逊凭证亚马逊物流丧失和已残损库存赔偿政策对您举行赔偿。。。。。 |
| EXPIRED | 剩余保质期缺乏 50 天的商品可能会被设为“不可售”状态 ，，，，，，，，并最终由亚马逊移除并弃置。。。。。被弃置的商品将不予退还。。。。。若是逾期商品尚未弃置 ，，，，，，，，您可以请求亚马逊将逾期商品退还给您。。。。。相识有关建设移除订单的更多信息。。。。。 |
买家退货缘故原由
| 缘故原由 | 形貌 |
|---|---|
| OTHER | 退货选项不可用 |
| ORDERED_WRONG_ITEM | 我意外订购了过失的商品 |
| FOUND_BETTER_PRICE | 我在其他地方发明了更优惠的价钱 |
| NO_REASON_GIVEN | 没有缘故原由 - 我只是不想购置了 |
| QUALITY_UNACCEPTABLE | 商品性能/质量未抵达我的期望 |
| NOT_COMPATIBLE | 商品与我的目今系统不兼容 |
| DAMAGED_BY_FC | 商品运送到时泛起残损/瑕疵 |
| MISSED_ESTIMATED_DELIVERY | 商品运送时间过长；；；；； ；；；我不想要了 |
| MISSING_PARTS | 配送中商品或配件遗失 |
| DAMAGED_BY_CARRIER | 商品运送到时泛起残损/瑕疵 |
| SWITCHEROO | 亚马逊向我发送了过失的商品 |
| DEFECTIVE | 商品保存瑕疵 |
| EXTRA_ITEM | 货件中包括其他商品 |
| UNWANTED_ITEM | 不想要的商品 |
| WARRANTY | 商品运送到时泛起瑕疵 - 质保 |
| UNAUTHORIZED_PURCHASE | 未授权购置 - 例如诓骗 |
| UNDELIVERABLE_INSUFFICIENT_ADDRESS | 无法送达：地点不详 |
| UNDELIVERABLE_FAILED_DELIVERY_ATTEMPTS | 无法送达：多次派送均无人收件 |
| UNDELIVERABLE_REFUSED | 无法送达：拒收 |
| UNDELIVERABLE_UNKNOWN | 无法送达：未知 |
| UNDELIVERABLE_UNCLAIMED | 无法送达：无人认领 |
| APPAREL_TOO_SMALL | 打扮：商品尺码太小 |
| APPAREL_TOO_LARGE | 打扮：商品尺码太大 |
| APPAREL_STYLE | 打扮：不喜欢打扮的名目 |
| MISORDERED | 订购了过失的名目/尺码/颜色 |
| NOT_AS_DESCRIBED | 和网站上的形貌纷歧致 |
| JEWELRY_TOO_SMALL | 珠宝首饰：太小/短 |
| JEWELRY_TOO_LARGE | 珠宝首饰：太大/长 |
| JEWELRY_BATTERY | 珠宝首饰：电池没电 |
| JEWELRY_NO_DOCS | 珠宝首饰：缺少使用手册/质保 |
| JEWELRY_BAD_CLASP | 珠宝首饰：破损或者挂钩损坏 |
| JEWELRY_LOOSE_STONE | 珠宝首饰：宝石丧失或松脱 |
| JEWELRY_NO_CERT | 珠宝首饰：缺少允许的证书 |
退货状态
| 状态 | 形貌 |
|---|---|
| 商品已退回库存 | 商品已退回至您的可售/不可售库存 |
| 已赔偿 | 商品赔偿已获批准。。。。。商品尚未退回至您的库存（赔偿会在 5 天内支付）。。。。。 |
| 期待重新包装 | 商品正在举行重新包装。。。。。 |
| 已乐成重新包装 | 商品已经乐成重新包装并退回至您的可售库存。。。。。 |
亚马逊官网原文详情：
FBA customer returns report (overview)
You can find a list of returned FBA purchases in the FBA customer returns report. When a customer returns an item, we assess the condition (disposition) of the returned item and then process the return based on the condition.
For more information about FBA returns processing and policies, see Customer Returns for Orders Fulfilled by Amazon.
Tip: FBA returns do not appear in the Manage Returns page. The Manage Returns page is for self-fulfilled returns only.
Refunds for items that are not returned
At our discretion, we may give a refund without requiring that the customer return the item. These refunds do not appear in the FBA customer returns report. You can find the refund amount that you are responsible for listed as a Product charge in the Refund section of the Payments report.
Reimbursements for customer refunds
You can track reimbursements for eligible customer refunds, whether or not an item was returned, in the Reimbursements report.
Unsellable inventory
If the disposition is Defective, Customer Damaged, or Damaged, consider submitting a removal order for those items or enabling the option to remove unsellable inventory automatically. For more information, see Remove inventory overview or Remove inventory automatically.
.
Field definitions
Online header Download header Description Returned Date return-date Date returned merchandise was processed at the fulfillment center. DD-MM-YYYY. Order ID amazon-order-id Unique ID in the original shipment for returned item (if available) Merchant SKU sku Seller's item identifier ASIN asin Amazon standard item number FNSKU fnsku Fulfillment network SKU Product Name product-name The name of the product as it appears on Amazon Quantity quantity Number of units of this item returned FC fulfillment-center-id Fulfillment center where the returned merchandise was processed Disposition detailed-disposition Condition of the returned item: see Condition Codes below for explanation Reason reason A short description of reason for return as indicated by the customer. See Customer Reason below for explanation Status status A short description of the status of the customer return. Please see Return Status below for explanation. LPN lpn A unique serial number that identify specific items throughout the fulfillment process. customer-comments When available, comments submitted by customers regarding the reason for the return are provided.
Condition codes
Disposition Description SELLABLE The unit was returned to stock and is available for purchase. DAMAGED Amazon takes responsibility for the damage. Ownership transferred to Amazon. Amazon compensates you based on the FBA Lost and Damaged Inventory Reimbursement Policy. CUSTOMER DAMAGED The unit was returned to stock as "unsellable." This does not necessarily mean that the item itself is damaged (for example, external packaging may have been opened), but it cannot be sold again in this condition. When this happens the customer is refunded, but the unit stays in your inventory as "unsellable." You may request to have the unit returned to you. Learn more on creating Removal Orders. DEFECTIVE The unit was returned to stock as "unsellable." The unit is either obviously damaged or the customer stated that it is faulty. The customer is refunded, but the unit stays in your inventory as "unsellable." You may request to have the unit returned to you. Learn more on creating Removal Orders. CARRIER DAMAGED Amazon takes responsibility for the damage. Ownership transferred to Amazon. Amazon compensates you based on the FBA Lost and Damaged Inventory Reimbursement Policy. EXPIRED Units that are within 50 days of the expiration date may be set aside as "unsellable." and eventually removed for disposal by Amazon. Units that have been disposed will not be available for return. You may request to have expired units returned to you if they have not been disposed of. Learn more on creating Removal Orders.
Customer reason
Reason Description OTHER Return option not available ORDERED_WRONG_ITEM I accidentally ordered the wrong item FOUND_BETTER_PRICE I found better prices elsewhere NO_REASON_GIVEN No reason--I just don't want the product any more QUALITY_UNACCEPTABLE Product performance/quality is not up to my expectations NOT_COMPATIBLE Product is not compatible with my existing system DAMAGED_BY_FC Product became damaged/defective after arrival MISSED_ESTIMATED_DELIVERY Item took too long to arrive; I don't want it any more MISSING_PARTS Shipment was missing items or accessories DAMAGED_BY_CARRIER Product was damaged/defective on arrival SWITCHEROO Amazon sent me the wrong item DEFECTIVE Item is defective EXTRA_ITEM Extra item included in shipment UNWANTED_ITEM Unwanted Item WARRANTY Item defective after arrival -- Warranty UNAUTHORIZED_PURCHASE Unauthorized purchase -- i.e. fraud UNDELIVERABLE_INSUFFICIENT_ADDRESS Undeliverable; Insufficient address UNDELIVERABLE_FAILED_DELIVERY_ATTEMPTS Undeliverable; Failed delivery attempts UNDELIVERABLE_REFUSED Undeliverable; Refused UNDELIVERABLE_UNKNOWN Undeliverable; Unknown UNDELIVERABLE_UNCLAIMED Undeliverable; Unclaimed APPAREL_TOO_SMALL Apparel; Product was too small APPAREL_TOO_LARGE Apparel; Product was too large APPAREL_STYLE Apparel; Did not like style of garment MISORDERED Ordered wrong style/size/color NOT_AS_DESCRIBED Not as described on website JEWELRY_TOO_SMALL Jewelry; Too small/short JEWELRY_TOO_LARGE Jewelry; Too large/long JEWELRY_BATTERY Jewelry; Battery is dead JEWELRY_NO_DOCS Jewelry; Missing manual/warranty JEWELRY_BAD_CLASP Jewelry; Broken or malfunctioning clasp JEWELRY_LOOSE_STONE Jewelry; Missing or loose stone JEWELRY_NO_CERT Jewelry; Missing promised certification
Return status
Status Description Unit Returned to Inventory Unit has been returned to your sellable or unsellable inventory Reimbursed A reimbursement has been approved for the unit. The unit has not been returned to your inventory (please allow 5 days for reimbursements to post). Pending Repackaging Unit is in the process of being repackaged. Repackaged Successfully Unit has been repackaged successfully and returned to your sellable inventory.
文章泉源：亚马逊官方网站
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